When delivering bad news, how can a communicator reduce the bad feelings of the receiver? What are the major differences between the direct and indirect strategies in delivering bad news? When is the direct strategy more effective than the indirect strategy in delivering bad news? What does expressing empathy mean in delivering apologies? What are some tips for business writers wishing to apologize effectively? Describe the writing plan for refusing typical requests and claims. What are some strategies to manage unfavorable news on social media effectively? Explain how a subordinate can tactfully, professionally, and safely deliver upsetting news in person to a superior. (L.O. Name some of the channels that large organizations may use to deliver bad news to employees.

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