We will use DISC personality styles to respond to a scenario and analyze reactions. Read the following scenario: No matter how hard you try to please your customers, it is inevitable that you will get a customer who is unsatisfied with the level of service your company provided, or the product or service they purchased from your company. Imagine that a customer visits your company complaining about a missing button on a shirt that he or she purchased last week. Using the steadiness personality style, write a script about the scenario that resolves the situation.

Customer satisfaction is assessing to what degree the products, services and general customer…

Answered: We will use DISC personality styles to…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 4DQ

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I leave the keys in my car when I am home. People routinely ride bicycles without wearing a helmt. What is the most likely explanation for these types of behavior? O The marginal cost of removing my keys from the car and the marginal cost of purchasing and wearing a helmt are lower than the respective marginal benefits O High discount rates cause people to value future costs and benefits too low O The marginal costs of removing my keys from the car or wearing a helmet are high O People mistakenly estimate the probability of low frequency events at zero
Present an example of an observation and inference. Your response should have four parts. First, describe the person you observed by gender, age, and situation (e.g., a pregnant woman in her early twenties walking in the market with two small children). Second, describe the person’s interaction with a product or service (e.g., the woman stopped at the fruit stand, examined a papaya, asked the vendor what it cost, and put it back in the pile without purchasing it). Third, make an inference about his or her motives, priorities, or perceptions (e.g., She perceived the papaya as being of poor quality.) Fourth, make one alternative inference about his or her motives, priorities or perceptions (e.g., She determined that the price was too high, and she gives a higher priority to buying other products at this time.)
Answer of what to say when your crush ask you what are your intentions about them in a proper way
According to Maslow’s hierarchy of needs, if a person’s esteem needs have been satisfied, then it is safe to assume that all of the following needs have also been satisfied EXCEPT: a. Belonging b. Psychological c. Self-Actualization d. Safety
What are the three components of an attitude? Discuss having a negitive attitude about a person, place, or object. Describe how the attitude may affect your behavior
How does the expectancy disconfirmation theory (oliver 1980) work in relation to the role of social media in influencing customer satisfaction in the tourism industry?
Amina works in a non-profit organization (NGOs) doing volunteering work to help people in war-zone countries such as Syria and Yemen. Currently people are beginning to noticed that NGOs tend to take almost 60% of the donations for the maintenance/expenses of their companies and only 40% is given to the poor. Therefore, people perceived that NGOs are not genuine in helping Syrians and Yemenis. Using the 3 principles of the Gestalt Psychology Theory, explain how Amina can change the perception of the target donors to achieve successful contributions.
What is the definition of the More-is-better characteristic? Please explain, thank you.
Which of the following are examples of problem-focused cognitive coping strategies? working harder and seeking assistance seeking support and venting anger avoiding, distancing, and ignoring self-motivation and changing priorities reappraising and looking for the positive in the negative
How is expectation theory distinct from goalsetting theory?
Why is it important for people to have a great attitude and pay attention during a problem-solving process?
A pro-attractiveness bias may exist even in education, with studies showing that physically attractive students tend to obtain higher grades at university, partly because they are deemed more conscientious and intelligent, even when they are not. Furthermore, attractiveness already helps students to get into university in the first place, by eliciting more favorable evaluations during college admissions interviews. This is consistent with the broader finding of a very well-established “halo” effect whereby attractive people are generally perceived as being more sociable, healthy, successful, honest, and talented. In fact, meta-analytic studies suggest that even children are deemed smarter, more honest, and driven, when they are more attractive – and children make the same type of inferences when they evaluate more or less attractive adults. In an experiment, researchers asked kids to pick an imaginary boat captain for a game, and they were told to choose from photographs of actual…

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