List down sample spiels/statements that you can use in providing exceptional customer service. Do not copy the spiels/statements that have already been provided in the sample.1. Twenty building rapport statements2. Twenty providing guidance statementsMake sure to be creative. Below is a sample output PROVIDING GUIDANCESTATEMENTS1. "Here's what you can do to..."2. If you can do this [DESCRIBE ACTIONS] that will fix your issue.3. We recommend that you [DESCRIBE RECOMMENDATIONS].4. "Have you tried [Describe action]? "5. "Have you already [Describe action]?"6."Our team recommends you to..."7. "Here's how to solve the problem..."8. "You might find [Describe action] to fix the problem."9. "I see the problem. You should [Describe Resolved Issue]."10. "How do you feel about [Describe Resolved Issue]?"11. "If you can do [Describe action], you will be able to solve the problem."12. "Our company recommends [Recommend action] to decrease the risk of failure."13."I see that this has been happening for a while. What happened when you tried to [Describeaction]?"14. "Have you tried turning the product off and on?"15. "I suggest [Recommend action] to resolve the problem."16. "I've found the problem. Please attempt (Describe action] to resolve the issue."17."Our systems suggest to [Recommend action] easily fix the issue."18. "I recognize your problem. An easy method to fix the issue is by [Describe Resolved Issue]."19. "I understand. Did you pay your bills online or at the payment center?"20. "I suggest (Recommend action] to fix the issue." 1/1/2BUILDING RAPPORTSTATEMENTS1. What's the weather like where you are today?2. We will investigate this issue immediately [Mr. X/ Mrs. X. ] and get straight back to you.3. What I will do for you now is [DESCRIBE NEXT ACTIONS).4. This will be fixed for you by [ACCURATE DEADLINE] sir/madam.5. Do you prefer to be called [FIRST NAME] or [Mr. X/Ms. X]?6. Your feedback is enormously relevant to us, so we appreciate you taking the time to call (Mr. X/Ms. XJ.7. "We'll look into this for you right away, Sir/Madam..."8.Displaying a recognition of the urgency of the matter.9. "That's now been done, Mrs. X..."10. That is a wonderful idea sir/madam. Let us try using that approach.11. Thank you for your call today, and please let us know if you have any more inquiries.12. "We will contact you as soon as we are done investigating the problem (Mr. X/Ms. X]."13. Thank you for your patience [Mr. X/Ms. X].14. What a beautiful name [Mr. X/Ms. X]. Let me help you fix the issue."15. "I am glad that I can help you solve the problem. Is there anything else I can help you with?"16. "I'm here to provide you with the very best assistance. What I will do for you now is [Explain theprocedure]."17. "Are you more comfortable being called [First name] or [Mr.X / Ms. X]?"18. "I have noticed that you said you reside in [name of city]. How is living there?"19. "You have mentioned you will attend a celebration. I hope you will have a great time.20."Can I have your name so that I know how to address you?"

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Answered: Twenty building rapport statements

Business

Management

Twenty building rapport statements

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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