TRUE OR FALSE 1. With moderate participation level, customers work actively with the provider to co-produce the service 2. When demand and supply are balanced, firms will have idle capacity during low periods but have to turn away customers during peak periods.

TRUE OR FALSE 1. With moderate participation level, customers work actively with the provider to co-produce the service 2. When demand and supply are balanced, firms will have idle capacity during low periods but have to turn away customers during peak periods.

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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Please answer A-D
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The option attempts to absorb the demand fluctuations is : Capacity option Demand option
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