Think of a time when you or someone you knowwalked away from a business rather than stayingto complain about its service or products. Ex-plain why the situation was handled this way. 2. In what ways is it more productive for CSRsto use proactive problem solving when dealingwith customers? 3. Think of a time when you observed an angrycustomer at a grocery store, retail outlet, orbank. Describe the behaviors of the person youobserved. How, in your opinion, could thisanger have been avoided? Once it occurred,how should it have been handed by a serviceprofessional?
1. Think of a time when you or someone you knowwalked away from a business rather than stayingto complain about its service or products. Ex-plain why the situation was handled this way.
2. In what ways is it more productive for CSRsto use proactive problem solving when dealingwith customers?
3. Think of a time when you observed an angrycustomer at a grocery store, retail outlet, orbank. Describe the behaviors of the person youobserved. How, in your opinion, could thisanger have been avoided? Once it occurred,how should it have been handed by a serviceprofessional?
4. What companies do you buy from that, likeUSAA, make it a practice to retain customers?What actions do these companies take to
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