The most important aspect in the quality system model is O a. People. O b. Quality culture. O c. Information and finance. O d. Enterprise capabilities.
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A: ANSWER IS AS BELOW:
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- 31. The most important aspect in the quality system model is_____ (choose) a. People. b. Quality culture. c. Information and finance. d. Enterprise capabilities.Measurement of quality requires: A. protocols. B. data. C. leadership. D. outcomes.14. Customer satisfaction is the result of the right combination of: a. Quality, time and product warranty b. Discounts, quality and customer support c. Cost, quality and time 18. Defective products per million produced is an example of a(n): a. Innovation process measure b. Service-after-sale process measure c. Operations process measure
- As part of their responsibilities, all managers get involved in planning, scheduling, and monitoring the design, development, production, and delivery of the organization's products and services. True € seThe three key philosophies of TQM are O a. Reducing cost, continuous improvement and involvement of all employees in the organization O b. Customer satisfaction, continuous improvement and involvement of all employees in the organization Oc. Reducing cost, customer satisfaction and involvement of all employees in the organization. O d. Customer satisfaction, supplier and quality improvement O e. None of theseWhich of the following is not a characteristic of nonfinancial performance quality indicators?a. They relate to physical processes and therefore focus attention on precise problem areas in needof attention.b. They can provide immediate feedback on whether quality-improvement efforts have succeededin improving quality.c. They are typically less expensive to obtain compared to cost-of-quality (COQ) data.d. They are predicted by a set of relevant financial indicators
- Within the process in the "monitoring" section, we consider the indicators (choose the correct answer): a. clearly insufficient b. superfluous and interpretable c. the best tool for decision making“Total perceived quality” (i.e., total customer satisfaction with a product or service) can be definedas the difference betweena. “design specifications” and “customer expectations.”b. “customer expectations” and “performance quality.”c. “performance quality” and “quality design.”d. “actual performance” (of the product or service) and “customer expectations.”17. Services differ from manufactured products in four ways. Intangibility, Inseparability, Perishability and ? A. Homogeneity B. Heterogeneity C. Intractability D. Invisibility E. None of the above 18. The implications of low volume production include the following except a) Low unit cost b) Less systematization c) Low repetition d) Each staff performs more of jobs e) None of the above
- The comparing step in the control process determines . the variation between actual performance and the standard the variation between actual performance and an external benchmark from a noncompetitor a company's relative position in the industry in terms of performance variances a company's relative position in the industry in terms of the standards used Organizational is a measure of how appropriate organizational goals are and how well an organization is achieving those goals. efficiency B) productivity C) yield D) effectiveness A(n) organization is highly formalized and 33) organic B) complex C) mechanistic D) learning A(n) organization is highly adaptive, loose, and 34) customer- oriented B) mechanistic C) organic D) centralized Daniela and Navaro disagree on the best way to…Which of the following are plan quality tools and techniques? (select all correct answers) Benchmarking Risk data quality analysis Flowcharting Cost-benefit analysis Cost of qualitySYSTEM IDENTIFICATION 15- The concept of "whether the parameters of a model set can be uniquely determined from the predictor filters or not" is called: A. identifiability B. stability C. prediction D. differentiability E. observability ANSWER and write the reason? a