“Total perceived quality” (i.e., total customer satisfaction with a product or service) can be definedas the difference betweena. “design specifications” and “customer expectations.”b. “customer expectations” and “performance quality.”c. “performance quality” and “quality design.”d. “actual performance” (of the product or service) and “customer expectations.”
“Total perceived quality” (i.e., total customer satisfaction with a product or service) can be definedas the difference betweena. “design specifications” and “customer expectations.”b. “customer expectations” and “performance quality.”c. “performance quality” and “quality design.”d. “actual performance” (of the product or service) and “customer expectations.”
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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“Total perceived quality” (i.e., total customer satisfaction with a product or service) can be defined
as the difference between
a. “design specifications” and “customer expectations.”
b. “customer expectations” and “performance quality.”
c. “performance quality” and “quality design.”
d. “actual performance” (of the product or service) and “customer expectations.”
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