The local Burger Doodle fast-food restaurant has a drive-through window. Customers in cars arriveat the window at the rate of 10 per hour (Poisson distributed). It requires an average of4 minutes (exponentially distributed) to take and fill an order. The restaurant chain has a servicegoal of an average waiting time of 3 minutes. Will the current system meet the restaurant’s service goal?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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The local Burger Doodle fast-food restaurant has a drive-through window. Customers in cars arrive
at the window at the rate of 10 per hour (Poisson distributed). It requires an average of
4 minutes (exponentially distributed) to take and fill an order. The restaurant chain has a service
goal of an average waiting time of 3 minutes. Will the current system meet the restaurant’s service goal?

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