Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.2 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) λ = μl = La = L = W₁ W = Pw= h h (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) W (in minutes) = min, which is greater than the desired wait time, so the goal is What action do you recommend? (Select all that apply.) Increase the hours of operation. Increase the mean service rate. Hire another consultant. Decrease the mean service rate. There is no need to change the current operating parameters. ✓met.
Q: The materials manager for a billiard ball maker must periodically place orders for resin, one of the…
A: Demand = 50 kilograms each day Annual Demand (D) = 50 x 365 = 18250 kilograms Holding cost = $0.04…
Q: What are the differences between a Conventional Risk Management program and an Enterprise Risk…
A: Conventional Risk Management (CRM) and Enterprise Risk Management (ERM) are two different approaches…
Q: Explain Three (3) approaches that a buyer could take to obtain reliable information about suppliers’…
A: As buyer, obtaining reliable information about supplier's financial position is crucial to ensure…
Q: What if we build the brains of the operation but leave out the safety analysis part?
A: Safety analysis is a crucial component of planning and putting into practice systems and procedures…
Q: Compensation based on some established formula designed around a company’s profitability is known as…
A: A profit sharing plan is type of compensation structure where a company shares a portion of its…
Q: A medical equipment has an average monthly demand is 134 units. Its unit cost is $385. It costs $486…
A: Minimum annual total costs is the sum of total purchasing costs, ordering costs and holding costs.…
Q: The most expensive stage of dying is in the Product/Garment Stage. Group of answer choices True…
A: Dyeing is the process of adding color to textiles, typically using liquid dyes that are absorbed by…
Q: Consider a line consisting of only one machine. This machine takes on average 4 minutes (te=4 min)…
A: A production line is a manufacturing process that is used to produce goods or products on a large…
Q: The accompanying dataset provides data on the monthly usage of natural gas (in millions of cubic…
A: Find the Given details below: Given details: Month Period Gas Usage Jan 1 250 Feb 2 234…
Q: what are critical activities and critical path and why are they important? Please give a practical…
A: Critical activities and critical paths are key concepts in project management. By identifying the…
Q: Subject: project management Q. What steps can you take to maximise "quality" when yOU are gathering…
A: Project management is related to the execution of a specific project to achieve its objectives…
Q: Describe some are the main advantages and disadvantages of specialization from a management…
A: Advantages of Specialization from a Management Perspective: Increased efficiency: Specialization…
Q: Explain how Loss Prevention can help the risk manager add value to the administration of worker’s…
A: Loss prevention is proactive approach to reducing frequency and severity of accidents and injuries…
Q: Cesar Rego Computers, a Mississippi chain of computer hardware and software retail outlets, supplies…
A: The mathematical technique known as EOQ, or "economic order quantity," is used to estimate the best…
Q: Describe what are the main advantages that quantitative techniques for forecasting have over…
A: To be determined: The advantages of quantitative techniques over qualitative techniques of…
Q: The total number of thousands of tons of coal produced per year over a 10-year period for a certain…
A: Find the Given details below: Given details: Year Coal Production 1 434327 2 420424 3…
Q: The ABC Supply company is currently experiencing with an inventory rotation problem. This difficulty…
A: Companies frequently face difficulties in maintaining an optimal inventory system that meets…
Q: You are the transportation manager of a manufacturing company producing construction materials and…
A: Good transportation is the basic and essential component of any supply chain and its management. As…
Q: Why are project metrics and portfolio dashboards important to HIT governance? List three metrics…
A: I can provide you the answer of first question only, according to our guidelines. Please post…
Q: What are a few benefits and drawbacks of doing research evaluations?
A: Research evaluations are systematic assessments of research activities and outcomes, typically…
Q: How would Value chain analysis look for Walmart?
A: With more than 11,000 locations spread across 27 countries, Walmart is one of the most prominent…
Q: The attached image shows the layout of Kahraba restaurant for its new luxurious branch. 1- If…
A: A restaurant's actual structure, including the positioning of its bar, kitchen, entry and exit…
Q: a) Draw a project network. A project network with 11 activities and 13 directed arcs is shown.…
A: As per Bartleby guidelines, we can only solve the first three subparts of one question at a…
Q: Explain why conventional organizations are passe (out of date) in the 21st century.
A: The term "traditional organisation" refers to a structure in which departments are separated from…
Q: mpany History and Profile Both Ito-Yokado and Seven-Eleven Japan were founded by Mr. Masatoshi Ito.…
A: Seven-Eleven Masatoshi Ito founded Japan, a leading convenience store chain in Japan that has…
Q: Explain how to design high-quality product features that will satisfy customers. You may include the…
A: Designing high-quality product features that please clients is crucial for every firm to succeed in…
Q: English Petroleum (EP) has to decide whether or not to drill for oil in a particular place. After…
A: Find the Given details below: Given details: Yield High Moderate No Returns 100 M 50 M…
Q: are advantages of which Jill can realized when utilized except a. In times of scarcity, there is…
A: Sole sourcing is a practice is supply chain management that considering single supplier for specific…
Q: Imagine you are a deep sea diver in search of lost treasure. You have it on good authority that…
A: a) Probability A =0.78*.05=0.039 Probability B=0.15*0.80=0.12 Probability C=0.07*0.8=.056 B
Q: discuss How can Total Quality Management be used to improve product design and development?
A: Total Quality Management (TQM) is a management approach that focuses on continuous improvement of an…
Q: How would you rate the importance of the following in developing an internal control system? Why?…
A: The regulatory classification cube is framework that provides comprehensive approach to designing,…
Q: During the execution phase of a project to build a complex defense system, your team has run into a…
A: In this scenario, the project team is facing crisis where many team members are unable to perform…
Q: The following tabulations are actual sales of units for six months. (assume F1 = A1) a. Calculate…
A: Exponential smoothing is determined with following formula: Current forecast = α * Actual cost of…
Q: Both static and path testing metrics should be detailed in detail, as well as the cost savings that…
A: Matrix for static and path testing: Metrics for static and path testing can provide valuable…
Q: The Metropolitan Bus Company (MBC) purchases diesel fuel from American Petroleum Supply. In addition…
A: Economic Order Quantity (EOQ) is an inventory managing technique that helps to identify the optimal…
Q: TOPIC: Statistics Question: Misunderstood, misused, or incomplete statistics can lead to incorrect…
A: Statistics can be misinterpreted, misused, or presented in an incomplete manner, leading to…
Q: Imagine you are applying for a job. What is the percentage allocation in terms ofimportance you…
A: Base pay is the most important factor for many individuals as it provides a reliable and stable…
Q: Explain the role and importance of project estimating in project management. Compare and contrast…
A: Project estimating is critical aspect of project management, as it helps to determine resources…
Q: Quality tools are not those found in our toolbox at home, but assist in analysis of a potential…
A: Quality management is essential in healthcare to guarantee that patients receive safe and efficient…
Q: Serenity Living manufactures gas fireplaces for home use. Each unit produced goes through a complex…
A: Regression analysis is a statistical technique used to examine the relationship between a dependent…
Q: The standardized system for assigning numerical values to colors that are used by…
A: The standardized system for assigning numerical values to colors that is commonly used by designers…
Q: A consumer product company makes two types of dishwasher detergents: regular and concentrate. The…
A: Suppose- X be the no. of operating hours of first facilityY be the no. of operating hours of second…
Q: Using the decision-making grid below, calculate the total score for Appliance "D."…
A: The weighted scoring model or the decision matrix can support to prioritize tasks by using the…
Q: hours to plant an acre of barley. If the profit is $500 per acre of wheat and $300 per acre of…
A: Here, First, I would formulate the LP model, Decision variables: The total acres of wheat=W The…
Q: Consider a firm that sells its product in both the U.S. and the U.K. U.S. demand is for 13,000…
A: For US Demand = 13,000 units Capacity = 16,000 units Production cost = $3.2 For UK Demand =10,000…
Q: A firm has monthly average costs, in dollars, given by 42,000 C= + 300 + X where x is the number of…
A: The average cost is: C=42,000x+ 300 + x The production is limited =500 units per month The firm can…
Q: Tulip MMC produces doors in different regions and has 5 shops across the country. Given the…
A: Find the Given details below: Given details: Warehouse Location Customer Shop 1 Shop 2 Shop…
Q: What are the materials costs of making one handmade soap bar? Also, what is the total of its…
A: Handmade soap bars have grown in popularity in recent years, with many people prefer natural and…
Q: How would Value chain analysis look for Amazon?
A: Operations management controls the procedures that convert inputs into outputs to provide value to…
Q: A manager must make a decision on shipping. There are two shippers: A and B. Both offer a two-day…
A: Given:
Trending now
This is a popular solution!
Step by step
Solved in 3 steps with 1 images
- During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.7 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) λ = μ = q L = W q W = P.. W = (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) Wq (in minutes) = min, which is ---Select--- than the desired wait time, so the goal ---Select--- + met. What action do you recommend? (Select all that apply.) Increase the mean service rate. -a W Enter a number. Hire another consultant. 0 There is no need to change the current…Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.6 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) ?=?=Lq=L=Wq= hW= hPw= (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) Wq (in minutes) = min, which is than the desired wait time, so the goal met. What action do you recommend? (Select all that apply.) Increase the mean service rate.Decrease the mean service rate.There is no need to change the current operating parameters.Hire another…
- Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.2 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) λ = 2.2 μ = 6 = La .1577 L = .1577 W₁ = 4.3 q W = 14.3 P W = .3667 (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) W (in minutes) = 4.76 than the desired wait time, so the goal is not min, which is greater What action do you recommend? (Select all that apply.) Increase the hours of operation. Hire another consultant. Xh Xh La W₁ q Decrease the mean service rate.…Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.9 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. If required, round your answers to four decimal places. Lq = fill in the blank 1 L = fill in the blank 2 Wq = fill in the blank 3 hours W = fill in the blank 4 hours Pw = fill in the blank 5 Service goals dictate that an arriving customer should not wait for service more than an average of 6 minutes. Is this goal being met? If not, what action do you recommend? If the consultant can reduce the average time spent per customer to 8 minutes, what is the mean service rate? If required, round your answer to one…Please do not give solution in image formate thanku. λ= 4 customers per hour; μ = 5 customers per hour; M= 1 An average of 20 customers arrive at a service center each hour. There are two servers on duty, and each can process 12 customers per hour. a) What is the system utilization? b) What is the average waiting time for customers who actually have to wait? c) What is the average time customers wait in line for service?
- Describe two examples of unethical behavior related to waiting line management, and state whichethical principles they violate.CRITICAL THINKINGEXERCISES1. a. λ = 3 customers/hourμ = 5 customers/hourM = 1(1) What is the system utilization?(2) What is the average number of customers waiting for service?(3) What is the average time customers wait in line for service? b. Repair calls are handled by one repairman at a photocopy shop. Repair time, including traveltime, is exponentially distributed, with a mean of two hours per call. Requests for copier repairscome in at a mean rate of three per eight-hour day (assume Poisson). Determine:(1) The average number of customers awaiting repairs.(2) System utilization.(3) The amount of time during an eight-hour day that the repairman is not out on a call.(4) The probability of two or more customers in the system.c. An average of 18 customers arrive at a service center each hour. There are two servers on duty,and each server can process 12…Shoprite is a busy center for residents in East Legon and its surrounding community. Assume that 2 customers arrive every 12 minutes and 3 customers are served every 15 minutes and that currently, there is only one cashier. (i) Determine the average waiting time in minutes before service begins. (ii). Advice the management the proportion of the time that a customer has to wait.* 08 HI FL R %S4 LLI %#3 50 For the first two hours of the day, the arrival rate at the donut shop is 10 customers per hour. The donut shop is capable of serving 8 customers per hour. Assume that the system is empty at the start and that no customer who arrives leaves without being served. (Round your answer to 2 decimal places.) What is the average wait time for customers during this time period (in hours)? unoy nces Mc Graw Wellington Paranormal Stars and Pahkitew Island RESTAURANT Restaurant: Scissor Seven My 600-lb Life The Afterparty Pam & Tommy As We See It 8,425 MAR étv A 644 DD F7 F12 F8 F10 F3 F 4 F5 93 %23 5 delet 9 7. 2. } P. 1 B. W N alt 38 command MOSISO command
- Briefly describe three situations in which the first-in, first-out (FIFO) discipline rule is not applicable in queuing analysis.Given the following Operating Characteristics from a queuing model with time units specified in hours, answer the five questions: Po = 0.4000 Lq = 0.9000 L = 1.5000 Wq = 0.2000 W = 0.3000 Pw = 0.6000 What is the average time, in minutes, a customer waits in line before being served? What is the average time, in minutes, a customer spends waiting and being served? What is the average number of customers in the system? What is the probability that there are no customers in the system? If the system serves a customer every 4 minutes, what is the service rate?Which of the following is a main characteristic of operation when applied to a queuing system? Population None of the options are correct Service rate ✓ Average time spent waiting in the system