The Digital Guardian Company issues policies that protect clients from downtime costs due to computer system failures. It is very important to process the policies quickly because long cycle times not only put the client at risk, they could also lose business for Digital Guardian. Management is concerned that customer service is degrading because of long cycle times, measured in days. The table contains the data from five samples, each sample consisting of eight random observations. E Click the icon to view the table with sample data. E Click the icon to view the table of factors for calculating three-sigma limits for the x-chart and R-chart. a. What is your estimate of the process average? The estimate of the process average is (Enter your response rounded to two decimal places.)
The Digital Guardian Company issues policies that protect clients from downtime costs due to computer system failures. It is very important to process the policies quickly because long cycle times not only put the client at risk, they could also lose business for Digital Guardian. Management is concerned that customer service is degrading because of long cycle times, measured in days. The table contains the data from five samples, each sample consisting of eight random observations. E Click the icon to view the table with sample data. E Click the icon to view the table of factors for calculating three-sigma limits for the x-chart and R-chart. a. What is your estimate of the process average? The estimate of the process average is (Enter your response rounded to two decimal places.)
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question
![A 25 of 20 nointe
More info
More info
Factors for calculating three-sigma limits for the x-chart and R-chart.
Size of Sample Factor for UCL and LCL
(n)
Factor for LCL for
R-Chart (D3)
Factor for UCL for
Observation (days)
for x-chart (A2)
R-Chart (DA)
Sample
1
2
3
4
5
6
8
2
1.880
3.267
1
8
11
20
11
8
12
9
14
3
1.023
2.575
2
12
7
12
3
11
8
12
8
0.729
2.282
8
12
6.
6
13
5
12
8
5
0.577
2.115
4
21
9
4
8
17
15
8
6
6
0.483
2.004
7
10
8
10
10
14
19
15
7
0.419
0.076
1.924
8
0.373
0.136
1.864
9
0.337
0.184
1.816
10
0.308
0.223
1.777
Print
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Print
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Transcribed Image Text:A 25 of 20 nointe
More info
More info
Factors for calculating three-sigma limits for the x-chart and R-chart.
Size of Sample Factor for UCL and LCL
(n)
Factor for LCL for
R-Chart (D3)
Factor for UCL for
Observation (days)
for x-chart (A2)
R-Chart (DA)
Sample
1
2
3
4
5
6
8
2
1.880
3.267
1
8
11
20
11
8
12
9
14
3
1.023
2.575
2
12
7
12
3
11
8
12
8
0.729
2.282
8
12
6.
6
13
5
12
8
5
0.577
2.115
4
21
9
4
8
17
15
8
6
6
0.483
2.004
7
10
8
10
10
14
19
15
7
0.419
0.076
1.924
8
0.373
0.136
1.864
9
0.337
0.184
1.816
10
0.308
0.223
1.777
Print
Done
Print
Done
![The Digital Guardian Company issues policies that protect clients from downtime costs due to computer system failures. It is very important to process the policies quickly because long
cycle times not only put the client at risk, they could also lose business for Digital Guardian. Management is concerned that customer service is degrading because of long cycle times,
measured in days. The table contains the data from five samples, each sample consisting of eight random observations.
9 Click the icon to view the table with sample data.
Click the icon to view the table of factors for calculating three-sigma limits for the x-chart and R-chart.
a. What is your estimate of the process average?
The estimate of the process average is
(Enter your response rounded to two decimal places.)](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Ff5de9392-2d38-4421-a863-2e8923f604d2%2F901bcf64-7f12-4ec4-ba65-c0f7fc1d3b9e%2Fdfv3p3_processed.png&w=3840&q=75)
Transcribed Image Text:The Digital Guardian Company issues policies that protect clients from downtime costs due to computer system failures. It is very important to process the policies quickly because long
cycle times not only put the client at risk, they could also lose business for Digital Guardian. Management is concerned that customer service is degrading because of long cycle times,
measured in days. The table contains the data from five samples, each sample consisting of eight random observations.
9 Click the icon to view the table with sample data.
Click the icon to view the table of factors for calculating three-sigma limits for the x-chart and R-chart.
a. What is your estimate of the process average?
The estimate of the process average is
(Enter your response rounded to two decimal places.)
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