Answered: Number of Number of Dissatisfied…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Question

Thirty patients who check out of the Rock Creek County

Regional Hospital each week are asked to complete a ques-
tionnaire about hospital service. Since patients do not feel

well when they are in the hospital, they typically are very

critical of the service. The number of patients who indi-
cated dissatisfaction of any kind with the service for each

30-patient sample for a 16-week period is as follows:Construct a control chart to monitor customer satisfaction
at the hospital using 3 limits and determine if the process
is in control.

Number of
Number of
Dissatisfied
Dissatisfied
Sample
Patients
Sample
Patients
1
6
6
2
3
10
6
3
10
11
5
4
7
12
3
5
2
13
2
9
14
8
7
11
15
12
8
7
16
8

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