. A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected fromthe past week's diners have been plotted and appear in the following graph. The number of complaints for each category is witheach bar.6050120%100%4080%305560%2040%32101620%1320%Food tempera uneTable Autensils dirtySlow serviceFood tasteToo expensiveOrder mistakeFrequencyPercentHow was the value for the point represented by the triangle calculated?355+323255+32+16+13+4+255+32O55+32+16+13+4+255+3255+32

Step 1 Service Quality Management is the process of making sure that the services provided by a…

Answered: A restaurant manager tracks complaints…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

See similar textbooks

Similar questions

Explain why we need to use a pareto chart to achieve total quality in the hospitality industry?
An avant-garde clothing manufacturer runs a series of high-profile, risque ads on a billboard on Highway 101 and regularly collects protest calls from people who are offended by them. The company has no idea how many people in total see the ad, but it has been collecting statistics on the number of phone calls from irate viewers: a) Choose the correct Pareto chart below. O A. Frequency (number) LL WROMI O B. Frequency (number) Type R M W I O Description Offensive racially/ethnically Demeaning to men Demeaning to women Ad is Incomprehensible Other RMWO Frequency (number) LONDO Number of Complaints 12 4 13 2 7 WROMI O Frequency (number) OFONSO 12- RM WIO
Which of the following set of measures are appropriate in monitoring 'customer retention'? Select one: a.Customer satisfaction rating, number of repeat purchases, customer acquisition costs b.Customer satisfaction rating, sales growth from customers using loyalty cards, customer profitability per quarter c.Proportion of sales from existing customers, market share, profit attributable to customers in the 21-30 age group d.Proportion of sales from existing customers, number of repeat purchases, sales growth from customers using loyalty cards Clear my choice
A company that sells and services car music systems has surveyed residents of the local area surrounding the store as a way to expand their business. They handed out cards at a busy intersection near the store over a two-weekend time period. After a month, they have received 200 responses out of 950 they distributed. The results of this survey will likely be ineffective because a handing out postcards is not a legitimate survey method handing out postcards is not a legitimate survey method b the sample of people may not be the store’s appropriate target the sample of people may not be the store’s appropriate target c not enough people responded not enough people responded D participants did not get a reward for responding
Critically evaluate the effectiveness of using the Pareto Chart technique in satisfying customers.
Critique the following research designs in terms of sampling, non-response, and quality of resultant data.   A supermarket is interested in determining how it is perceived in terms of image amongst shoppers. Cashiers drop a short questionnaire into the grocery bag of each customer prior to bagging the groceries. There is a box for returns at the front of the store.  To assess the extent of its trading area, a shopping mall places interviewers in the car park on a Monday and also Friday evening. After people park their cars, interviewers walk up to them and ask them for their postcode.   To assess the potential for a new season of Holey Moley, the TV channel invites people to ring a charge-per-minute telephone number to vote “yes” or “no” to whether they would like to see another season or not.
#8 A cracker manufacturer wants to know how a new cracker she wants to make compares to the competition, so she has people in a sample of supermarkets across the country ask people to compare three crackers: one of her crackers and two competing crackers. This is an example of what kind of statistical study? Experiment Survey Observational Study
Why should an organization measure customer satisfaction? Describe the key steps that must be addressed in designing customer satisfaction surveys.
Case StudyThe Artz Buzz Company in Jamaica is devoted to the development of young art talents, and assuch has decided to launch an art competition among high school students ages 14- 17. Thecompany, through its promotions and advertising agency, Gatsby Advertising, placed anadvertisement in the Jamaica Gleaner, requesting interested students to submit art piecesdepicting the theme “Jamaica: Then and Now.”Martin Thompson, a grade 11 art student at Gordon High School, saw the advertisement anddecided he would enter because he had some great ideas that would fit the theme of this year’scompetition. He responded to the advertisement by submitting his art piece inaccordance with the requirements outlined in the advertisement. Soon after Martin’s submission,the Artz Buzz Company issued a news release over the radio, in which theyoffered to pay a sum of $150,000.00 to all those persons whose drawings was chosen amongthe top 5. Martin’s entry was selected among the top five. Subsequently,…
The chart below is a summary of the main results of a test data set representing the population observed purchasing a virtual digital assistant. What does the accuracy rate indicate? Metrics Metric Value Accuracy (#correct) 178 Accuracy (%correct) 85.6 Specificity 0.88219 Sensitivity (Recall) 0.6 Precision 0.82400 F1 Score 0.88213 Success Class 1 Success Probability 0.4 Multiple Choice 85.6% of the population has purchased a virtual assistant. 60% of the observations are correctly classified. 85.6% of the observations are correctly classified. 14.4% of the observations are correctly classified. Explain all the incorrect answers also
’cause-effect graphing’ which was sometimes used to help derive the decision table
Post Covid-19 will inevitably change the expectations of the customer in relation to restaurant service. Watch the advertisement ( https://www.youtube.com/watch?v=QX64tBjRkwM&t=11s) of the country’s number one fast food chain, Jollibee in going beyond the extra mile to ensure the safety of its customers while continuing to deliver quality food and service. Read also reopening guidelines of hotels and restaurants in Florida, USA and react whether the guidelines can be applied to the establishments in our country. In your opinion and observation, what are the "now normal" strategies in the restaurant service? How did the staff interact with the guest?

SEE MORE QUESTIONS

Recommended textbooks for you

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Business in Action

Operations Management

ISBN:

9780135198100

Author:

BOVEE

Publisher:

PEARSON CO

Purchasing and Supply Chain Management

Operations Management

ISBN:

9781285869681

Author:

Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:

Cengage Learning

Production and Operations Analysis, Seventh Editi…

Operations Management

ISBN:

9781478623069

Author:

Steven Nahmias, Tava Lennon Olsen

Publisher:

Waveland Press, Inc.

SEE MORE TEXTBOOKS