SkiBlu, Ltd., divides its customers into Gold customers and Silver customers. The company has one full-time customer representative per 1,000 Gold customers and one full-time customer representative per 10,000 Silver customers. Customer representatives receive salaries plus bonuses of 10 percent of customer gross margin. SkiBlu spends 90 percent of its promotion costs on Gold customers to encourage their loyalty. Customer Costs Number of customers Average customer representative salary Promotion costs Average gross margin per customer Total 121,000 $5,000,000 Gold 41,000 $ 81,000 $ 715 Silver 80,000 $ 81,000 $ 320 Required: a. Calculate the totals of the items below for both gold and silver customers, as well as the excess of gross margin over customer cost for each category. b. Which customers are more profitable? Answer is not complete.

FINANCIAL ACCOUNTING
10th Edition
ISBN:9781259964947
Author:Libby
Publisher:Libby
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
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SkiBlu, Ltd., divides its customers into Gold customers and Silver customers. The company has one full-time customer representative
per 1,000 Gold customers and one full-time customer representative per 10,000 Silver customers. Customer representatives receive
salaries plus bonuses of 10 percent of customer gross margin. SkiBlu spends 90 percent of its promotion costs on Gold customers to
encourage their loyalty.
Customer Costs
Number of customers
Average customer representative salary
Promotion costs
Average gross margin per customer
Required A Required B
Total
121,000
$5,000,000
Total gross margin
Customer representative salaries &
bonuses
Required:
a. Calculate the totals of the items below for both gold and silver customers, as well as the excess of gross margin over customer costs
for each category.
b. Which customers are more profitable?
Complete this question by entering your answers in the tabs below.
Promotion costs
Excess of gross margin over customer
cost
Gold
41,000
$ 81,000
$
715
Answer is not complete.
< Required A
Silver
80,000
$ 81,000
$
Calculate the totals of the items below for both gold and silver customers, as well as the excess of gross margin over
customer costs for each category. (Do not round intermediate calculations.)
Gold
Silver
320
Required B >
Transcribed Image Text:SkiBlu, Ltd., divides its customers into Gold customers and Silver customers. The company has one full-time customer representative per 1,000 Gold customers and one full-time customer representative per 10,000 Silver customers. Customer representatives receive salaries plus bonuses of 10 percent of customer gross margin. SkiBlu spends 90 percent of its promotion costs on Gold customers to encourage their loyalty. Customer Costs Number of customers Average customer representative salary Promotion costs Average gross margin per customer Required A Required B Total 121,000 $5,000,000 Total gross margin Customer representative salaries & bonuses Required: a. Calculate the totals of the items below for both gold and silver customers, as well as the excess of gross margin over customer costs for each category. b. Which customers are more profitable? Complete this question by entering your answers in the tabs below. Promotion costs Excess of gross margin over customer cost Gold 41,000 $ 81,000 $ 715 Answer is not complete. < Required A Silver 80,000 $ 81,000 $ Calculate the totals of the items below for both gold and silver customers, as well as the excess of gross margin over customer costs for each category. (Do not round intermediate calculations.) Gold Silver 320 Required B >
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