Several government department employees who regularly meet unemployed citizens say they experience considerable stress. The problem, they claim, is that they try to act pleasant and sympathetic to their clients, but it is difficult to hide their true emotions when clients act rude and angry during visits to their office (Welfare department office). Based on your knowledge of surface and deep acting, describe what these government department employees might do to minimize their stress in this situation.

Government department employees who meet unemployed citizens may experience considerable stress when…

Answered: Several government department employees…

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Several government department employees who regularly meet unemployed citizens say they experience considerable stress. The problem, they claim, is that they try to act pleasant and sympathetic to their clients, but it is difficult to hide their true emotions when clients act rude and angry during visits to their office (Welfare department office). Based on your knowledge of surface and deep acting, describe what these government department employees might do to minimize their stress in this situation.

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