Read the passage below and answer all of the questions. Adam, fresh from school was a newly recruited HR practitioner. During his one month into the job, he was asked to be in-charge of the orientation programme for the entire organisation. Being new, he followed closely to the processes. Recently, Malik joined the organisation and Adam was required to orientate him. On Malik's first day of work, Adam brought him around the organisation for introduction to the rest of the staffs. Unfortunately, Malik's assigned mentor was not around hence, Adam was unable to make an official introduction for Malik to meet up with his mentor. In the afternoon, during the HR briefing, Adam mentioned to Malik that there is a buddy system in place but it is only on an opt-in basis. Malik requested to opt for a buddy. Adam was rather surprised by Malik's request as according to Adam's manager-Jean, no one in the organisation has requested for a buddy. Hence, Adam checked with Jean on the criteria in getting a buddy for Malik and according to her, Adam found out that it needed to be someone preferably from Malik's department. Having clarified on the criteria, Adam was supposed to get a buddy for Malik, unfortunately, this issue was clearly forgotten by Adam due to his busy schedule as he was involved in other HR matters as well and he did not follow up with Malik's request promptly. One week later, Adam met Malik in a lunch gathering and Adam greeted Malik and asked him casually how is he doing and if he has adapted well to his job. Malik, asked Adam blatantly and angrily where is his buddy that he had requested. At that moment, Adam recalled on the existence of this request and unwittingly told Malik that he thought Malik was joking with him on the request for a buddy as he did not want to admit to Malik that he had clearly forgotten about the whole issue. Malik was very angered by Adam's response and told him off that he was very serious in getting a buddy and that its Adam's responsibility to do so. Adam, clearly embarrassed and guilty about his mistake, apologised immediately and promised to get him a buddy. On the very day, a buddy- Sam, was found for Malik. Malik was very unhappy with Adam and confronted Adam and his buddy when he was able to have an official meet up session with his mentor. Adam explained to Malik that the organisation has no current practice in place for meet up sessions to be arranged between mentors and mentees and it’s a practice for mentees to take self-initiative to do so in arranging for meetings with their mentors and also that his mentor is currently out of town and will only be back the next day. Adam, himself being a new staff also was at that moment in time speaking on personal experience and also based on what Jean had told him. Sam, who was present agreed and helped to explain to Malik on the practice. Malik kept quiet and Adam unknowingly thought that Malik has understood the organisation practice. Hence, Adam did not continue to check with Malik on this aspect. The following day, Malik had a feedback session with his manager and Adam was called upon to sit in as a part of the orientation programme. Malik brought up the issue on Adam's failure to get him a buddy promptly and that he was not introduced to his mentor at all. He complained about the poor management of the HR mentor and buddy system and that it was not effective at all and that he expressed that he is very unhappy with Adam as he felt that he was not doing his job at all. Adam tried to explain to Malik and his manager about what happened and also reassured Malik that he will take his suggestions of improving on the system and was apologetic about the issue. He told Malik's manager that he will bring Malik to see his mentor after the session as his mentor is back in the office after being on leave for the past week. Malik was still very unhappy with Adam and continued telling Adam off in front of his manager. QUESTION b) Malik is very unhappy with Adam and holds it against him even though all has been done and followed up. What should Jane and Adam’s manager do to solve the issue between Malik and Adam, and to ensure this issue will not happen again in future?