Question 3: The SCO Hotel provides room service for its guests. The process for room service begins with a room service Manager who takes orders by phone at an average of 3 minutes per order. The Manger then sends the order to the kitchen, where it takes a Cook an average of 16 minutes to prepare the food for each order; and there are four Cooks in the kitchen. The room service manager also sends the beverage included in the order to the bar at the same time the order is sent to the kitchen. It takes 3 minutes for a Bartender to fill the order; and there is only one Bartender. When the kitchen and bar orders are both ready. A waiter takes them to the room and bills the guest. There are six waiters to provide the service, and each order takes 20 minutes for a waiter to complete. a. What is the capacity of the process, and what is the bottleneck? b. What is the throughput time of a typical order? c. Assume that an average of 10 room service orders are placed every hour. How many orders are there in the system on average?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Question 3: The SCO Hotel provides room service for its guests. The process for room service begins
with a room service Manager who takes orders by phone at an average of 3 minutes per order. The
Manger then sends the order to the kitchen, where it takes a Cook an average of 16 minutes to prepare
the food for each order; and there are four Cooks in the kitchen. The room service manager also sends
the beverage included in the order to the bar at the same time the order is sent to the kitchen. It takes 3
minutes for a Bartender to fill the order; and there is only one Bartender. When the kitchen and bar
orders are both ready. A waiter takes them to the room and bills the guest. There are six waiters to
provide the service, and each order takes 20 minutes for a waiter to complete.
a. What is the capacity of the process, and what is the bottleneck?
b.
What is the throughput time of a typical order?
c. Assume that an average of 10 room service orders are placed every hour. How many orders are
there in the system on average?
Transcribed Image Text:Question 3: The SCO Hotel provides room service for its guests. The process for room service begins with a room service Manager who takes orders by phone at an average of 3 minutes per order. The Manger then sends the order to the kitchen, where it takes a Cook an average of 16 minutes to prepare the food for each order; and there are four Cooks in the kitchen. The room service manager also sends the beverage included in the order to the bar at the same time the order is sent to the kitchen. It takes 3 minutes for a Bartender to fill the order; and there is only one Bartender. When the kitchen and bar orders are both ready. A waiter takes them to the room and bills the guest. There are six waiters to provide the service, and each order takes 20 minutes for a waiter to complete. a. What is the capacity of the process, and what is the bottleneck? b. What is the throughput time of a typical order? c. Assume that an average of 10 room service orders are placed every hour. How many orders are there in the system on average?
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