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Students are expected to answer the following questions:   • Identify both established and emerging consumer value propositions within the airline industry.   • Provide a process map (or flowchart) of the selected airline departure process faced by passengers.   • Discuss the application of service excellence in airline operations

Students are expected to answer the following questions:   • Identify both established and emerging consumer value propositions within the airline industry.   • Provide a process map (or flowchart) of the selected airline departure process faced by passengers.   • Discuss the application of service excellence in airline operations

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Students are expected to answer the following questions:

 

• Identify both established and emerging consumer value propositions within the airline industry.

 

• Provide a process map (or flowchart) of the selected airline departure process faced by passengers.

 

• Discuss the application of service excellence in airline operations.

 

• Review the relationship between service quality and profitability for the airline industry.

 

• Describe the current and potential operational challenges faced by managers in the chosen airline.

 

• Provide recommendations for improving the service operations of the chosen airline.

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