Question 21, Mark, a manager at Matt's Shack, monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company. Mark is engaging infunction?2,managers develop and fine-tune skills and know-how that allow the organization to be efficient and effective._managerial

There are numerous ways in which managers influence the culture of their teams and workplaces. They…

Answered: Question 2 1, Mark, a manager at Matt's…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Case Study Developing a collaborative culture mid enhance the internal customer service. Company description: A leading company in the livid of ht iciness, 20 year) in the local market, and it had a competitive edge during the previous ten years. Obstacles and losses: In 2020, after hoard members meeting with the CEO, they found a dramatic decrease in the volume of sales, increased customer dissatisfaction and loss, decreased employee performance and frustration. Facts: • There are no standards and protocols for the internal and external customer's transactions. • Lack of internal cooperation between departments. • A quite good number of employees believe that they do not need any training and improvement plan. • Some employees have an aggressive behavior towards everyone. • There are no clear KPIs and goals . • Some managers do not share the vision and goals with their team. • A culture of blaming and seeking mistakes exist between departments. • High employee's turnover and talent…
Improving quality of work life improves organizational productivity". Explain the benefits of maintaining work-life balance. 1
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2.1 One aspect of the role of workplace leader and manager is to facilitate continuous improvement in the workplace. Most workplace systems have quality systems to ensure there is the capacity to measure and monitor the correct applications of policy and to help to facilitate improvement. Give two examples of quality systems that can be applied in the workplace, ensuring both are relevant and applied in the health sector (your responses do not have to be for quality systems applied in your current work context, but these may be used). Explain:The purpose of the quality systemThe main components of the quality systemsMeasures and monitoring that can be applied to look for improvement2.2 Leading and managing groups effectively requires knowledge of how groups function and how groups react to different styles of leadership.Explain the stages of group formation and give examples of how different personalities or roles can influence the group formation processGive four (4) examples of…
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