please answer within 30 mins. QUESTION 17ing_s, the working assumptions upon which organizationalobjectives are set, are informed (educated) guesses about environmental uncertainty.QUESTION 18A manager who, upon comparing results with plans, detects unexpectedly high (favorable) performance hasa(n)Ly. Taking advantage of such a situation, according to Peter Drucker, "producesresults."

MANAGEMENT: Management is the process of planning, organizing, staffing, directing, and controlling,…

Answered: QUESTION 17 ing _s, the working…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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A company handbook states that employees will be given warnings for three instances of arriving late for work, after which they will be fired. An employee is fired after being late for the first time. Which of the exceptions to at-will employment could apply?
Answer C only. Tim Woods, a recent GMU MBA grad and serial entrepreneur, has opened Pets-R-awesOMe, an online pet store. He and his team are experimenting with call center staffing. A. The current call center format has two lines: one for customers who want to place an order and one for customers who want to report a problem. Each line is served by one specialized customer service representative. The call center is staffed so that at any given time, there is one representative taking customer orders and one representative addressing customer problems. On average, there is a new customer who wants to place an order every two minutes, exponentially distributed. Similarly, there is a new customer needing to address a problem every two minutes, exponentially distributed. The call center staffers are fast and can on average complete one call of either type in 75 seconds, with a standard deviation of 30 seconds. Each call center staff member is paid $15 per hour. The estimated cost of a…
can i see question 4 and 5 please
What is the role of the front desk office department in a hotel
What are the advantages and disadvantages of queueing analysis versussimulation?
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Comment on the tension between cost management and customer satisfaction management in a call center situation.
Question The new accounts loan officer of the Millennium Commercial Bank interviews all customers for new accounts. The customers desiring to open new accounts arrive at the rate of 4 per hour, according to a Poisson distribution, and the accounts officer spends an average of 12 minutes with each customer, setting up a new account. Required A. Determine the operating characteristics (P0, L, Lq, W, Wq and Pw) for this system. B. Add an additional accounts officer to the system described in this problem so that it is now a multiple-server queuing system with two channels and determine the operating characteristics required in part A.
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Random service times can be modeled by this.
Pls solve this question correctly in 5 min i will give instant like

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