Quality has been defined as customer satisfaction (or "fitness for use"). Quality can also be defined as "conformance to specifications". In theory, if you create the right specifications and then manufacture a product that meets these specifications, you should achieve customer satisfaction. Consider the following four scenarios for a particular product: A) Conforms to specifications and is competitive in its adequacy. B) Conforms to specifications and is not competitive in its suitability. C) It does not conform to specifications and is competitive in its education. D) Does not conform to specifications and is not competitive in its education. Which of these are not, in theory, feasible, but in practice occur and cause a lot of conceptual confusion?
Quality has been defined as customer satisfaction (or "fitness for use"). Quality can also be defined as "conformance to specifications". In theory, if you create the right specifications and then manufacture a product that meets these specifications, you should achieve customer satisfaction.
Consider the following four scenarios for a particular product:
A) Conforms to specifications and is competitive in its adequacy.
B) Conforms to specifications and is not competitive in its suitability.
C) It does not conform to specifications and is competitive in its education.
D) Does not conform to specifications and is not competitive in its education.
Which of these are not, in theory, feasible, but in practice occur and cause a lot of conceptual confusion?
Can you cite some examples?
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