Quality Cost Report, Taguchi Loss Function Kathy Shorts, president of Oliver Company, was concerned with the trend in sales and profitability. The company had been losing customers at an alarming rate. Furthermore, the company was barely breaking even. Investigation revealed that poor quality was at the root of the problem. At the end of 20x5, Kathy decided to begin a quality improvement program. As a first step, she identified the following costs in the accounting records as quality related:   20x5 Sales (644,000 units @ $100) $64,400,000 Retesting 2,125,200 Rework 2,382,800 Vendor certification 901,600 Consumer complaints 1,545,600 Warranty 2,382,800 Test labor 1,932,000 Inspection labor 1,416,800 Design reviews 257,600

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Quality Cost Report, Taguchi Loss Function

Kathy Shorts, president of Oliver Company, was concerned with the trend in sales and profitability. The company had been losing customers at an alarming rate. Furthermore, the company was barely breaking even. Investigation revealed that poor quality was at the root of the problem. At the end of 20x5, Kathy decided to begin a quality improvement program. As a first step, she identified the following costs in the accounting records as quality related:

  20x5
Sales (644,000 units @ $100) $64,400,000
Retesting 2,125,200
Rework 2,382,800
Vendor certification 901,600
Consumer complaints 1,545,600
Warranty 2,382,800
Test labor 1,932,000
Inspection labor 1,416,800
Design reviews 257,600

Required:

1. Prepare a quality cost report by quality cost category. Round percentages to one decimal place if rounding is required. For example, 5.78% would be entered as "5.8".

Oliver Company
Quality Cost Report
For the Year Ended December 31, 20x5
  Quality Costs Total Quality Cost Percentage of Sales
Prevention costs:      
  $fill in the blank     
  fill in the blank  $fill in the blank  fill in the blank %
Appraisal costs:      
  $fill in the blank     
  fill in the blank  fill in the blank  fill in the blank %
Internal failure costs:      
  $fill in the blank     
  fill in the blank  fill in the blank  fill in the blank %
External failure costs:      
  $fill in the blank     
  fill in the blank  fill in the blank  fill in the blank %
Total quality costs   $fill in the blank  fill in the blank %
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