Quality Cost Report, Taguchi Loss Function Kathy Shorts, president of Oliver Company, was concerned with the trend in sales and profitability. The company had been losing customers at an alarming rate. Furthermore, the company was barely breaking even. Investigation revealed that poor quality was at the root of the problem. At the end of 20x5, Kathy decided to begin a quality improvement program. As a first step, she identified the following costs in the accounting records as quality related: 20x5 Sales (644,000 units @ $100) $64,400,000 Retesting 2,125,200 Rework 2,382,800 Vendor certification 901,600 Consumer complaints 1,545,600 Warranty 2,382,800 Test labor 1,932,000 Inspection labor 1,416,800 Design reviews 257,600
Quality Cost Report, Taguchi Loss Function
Kathy Shorts, president of Oliver Company, was concerned with the trend in sales and profitability. The company had been losing customers at an alarming rate. Furthermore, the company was barely breaking even. Investigation revealed that poor quality was at the root of the problem. At the end of 20x5, Kathy decided to begin a quality improvement program. As a first step, she identified the following costs in the accounting records as quality related:
20x5 | |
Sales (644,000 units @ $100) | $64,400,000 |
Retesting | 2,125,200 |
Rework | 2,382,800 |
Vendor certification | 901,600 |
Consumer complaints | 1,545,600 |
Warranty | 2,382,800 |
Test labor | 1,932,000 |
Inspection labor | 1,416,800 |
Design reviews | 257,600 |
Required:
1. Prepare a quality cost report by quality cost category. Round percentages to one decimal place if rounding is required. For example, 5.78% would be entered as "5.8".
Oliver Company | |||
Quality Cost Report | |||
For the Year Ended December 31, 20x5 | |||
Quality Costs | Total Quality Cost | Percentage of Sales | |
Prevention costs: | |||
$fill in the blank | |||
fill in the blank | $fill in the blank | fill in the blank % | |
Appraisal costs: | |||
$fill in the blank | |||
fill in the blank | fill in the blank | fill in the blank % | |
Internal failure costs: | |||
$fill in the blank | |||
fill in the blank | fill in the blank | fill in the blank % | |
External failure costs: | |||
$fill in the blank | |||
fill in the blank | fill in the blank | fill in the blank % | |
Total quality costs | $fill in the blank | fill in the blank % |
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