PROMOTIONAL MASS OR ELEMENT CUSTOMIZED COST STRENGTHS WEAKNESSES • Efficient means for reaching large numbers of people • High absolute costs • Difficult to receive good feedback Mass Fees paid for space or time Advertising • Immediate feedback Very persuasive • Extremely expen- sive per exposure • Messages may Customized Fees paid to salespeople as either salaries or Personal Can select audience selling • Can give complex information commissions differ between salespeople • Often most credible • Difficult to get media cooperation Mass No direct payment to media source in the Public consumer's mind relations • Effective at changing behavior in short run • Very flexible • Easily abused • Can lead to promotion wars • Easily duplicated Mass Wide range of fees paid, depending on promotion selected Sales promotion Cost of communication through mail, telephone, or computer • Messages can be prepared quickly • Facilitates relationship Customized • Declining customer response • Database manage- ment is expensive Direct marketing with customer

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Which of the promotional elements described in Figure 14–2 were used by Taco Bell in its Doritos Locos Tacos campaign? 

PROMOTIONAL
MASS OR
ELEMENT
CUSTOMIZED
COST
STRENGTHS
WEAKNESSES
• Efficient means for
reaching large
numbers of people
• High absolute costs
• Difficult to receive
good feedback
Mass
Fees paid for
space or time
Advertising
• Immediate feedback
Very persuasive
• Extremely expen-
sive per exposure
• Messages may
Customized
Fees paid to
salespeople as
either salaries or
Personal
Can select audience
selling
• Can give complex
information
commissions
differ between
salespeople
• Often most credible
• Difficult to get
media cooperation
Mass
No direct payment
to media
source in the
Public
consumer's mind
relations
• Effective at changing
behavior in short run
• Very flexible
• Easily abused
• Can lead to
promotion wars
• Easily duplicated
Mass
Wide range of fees
paid, depending on
promotion selected
Sales
promotion
Cost of communication
through mail,
telephone, or computer
• Messages can be
prepared quickly
• Facilitates relationship
Customized
• Declining customer
response
• Database manage-
ment is expensive
Direct
marketing
with customer
Transcribed Image Text:PROMOTIONAL MASS OR ELEMENT CUSTOMIZED COST STRENGTHS WEAKNESSES • Efficient means for reaching large numbers of people • High absolute costs • Difficult to receive good feedback Mass Fees paid for space or time Advertising • Immediate feedback Very persuasive • Extremely expen- sive per exposure • Messages may Customized Fees paid to salespeople as either salaries or Personal Can select audience selling • Can give complex information commissions differ between salespeople • Often most credible • Difficult to get media cooperation Mass No direct payment to media source in the Public consumer's mind relations • Effective at changing behavior in short run • Very flexible • Easily abused • Can lead to promotion wars • Easily duplicated Mass Wide range of fees paid, depending on promotion selected Sales promotion Cost of communication through mail, telephone, or computer • Messages can be prepared quickly • Facilitates relationship Customized • Declining customer response • Database manage- ment is expensive Direct marketing with customer
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