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Business
Management
prepare a dialogue to deal with this situation.

prepare a dialogue to deal with this situation.

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Question

1.Introduce the conversation.
Explain what you are going to
talk about and why.

2.Empathize

3. Describe the observed
behaviour

4. Share the impact or result of
the behaviour.

5. Have some dialogue – ask the
feedback recipient for his
perception of the situation.

6. Make a suggestion or request
for what you’d like the person
to do next time.

7. Say thank you.

 

Situation: You are a manager of an employee who does his job very well, but has a habit of
casually using bad language, even when dealing with customers. Some other employees
have complained to you that this behaviour is not professional. Using the 7 steps, prepare a
dialogue to deal with this situation.

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