Please watch video before answer question:  link: https://youtu.be/u56_Z2pF3AI   ASSIGNMENT: Watch the above video.  While watching the video consider if you agree or disagree based on the information presented and what you have read thus far from the textbook. After you have reviewed the video, self-reflected, gathered your thoughts, identified supporting examples

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Introduction to Business Messages

Business messaging refers to a variety of channels via which businesses and customers can interact. SMS or text messaging is the most popular method of communication. Shipment reminders, promotional incentives, marketing offers, and scheduled appointments are all things we have dealt with. These are the types of messages we usually identify with business communication. Business messaging can take place on any digital platform where your consumers already spend some time, with the expectation that communication will be two-way. Business messaging brings comfort and simplicity to customers. Customers expect comfort from pre-sales and post-sales engagements with businesses as they do with friends and family. In addition, messaging is the favored method of contacting a firm for 66% of buyers. Here are a few examples of popular business messaging situations.