Overbooked: The Housekeeping PerspectiveIt is no secret that in all hotels, the director of housekeeping must be able to react quickly andefficiently to any unexpected circumstances that arise. Stephen Card, executive housekeeperat the Regency Suite Hotel, usually starts his workday at 8:00 A.M. with a department meeting.These morning meetings help him, and the employees, to visualized their goals for the day. Onhis particular busy day, Card arrives at work and is told that three housekeepers have called insick. This is a serious challenge for the hotel because it is overbooked and has all of its 400rooms to service.Question:What should Stephen Card do to maintain standards and ensure that all the guest rooms areserviced?

Concept Of Housekeeping In A Hotel - Housekeeping, in a hotel, is a concept, which can be said as a…

Answered: Overbooked: The Housekeeping…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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The following memo is from an exasperated manager to her staff. Obviously, this manager does not have the time to clean up her writing or another set of eyes to review her written material before mailing it. From: Albertina Sindaha, Operations Manager To: All Employees Subject: Cleanup! Message You were all supposed to clean up your work areas last Friday, but that didn't happen. A few people cleaned their desks, but no one pitched in to clean the common areas. So we're going to try again. As you know, we don't have a big enough custodial budget anymore. Everyone must clean up himself. This Friday I want to see action in the copy machine area, things like emptying waste baskets, and you should organize paper and toner supplies. The lunch room is a disaster area. You must do something about the counters, the refrigerator, the sinks, and the coffee machine. And any food left in the refrigerator on Friday afternoon should be thrown out because it stinks by Monday. Finally, the office…
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