Question 1 According to Becerra‐Fernandez and Sabherwal (2015), we are witnessing a new era withadvanced industrial economies being revolutionized with the advent of the knowledge age andhighly skilled knowledge‐based workers.Q.1.1 Justify the following statement: “Perceived threats to privacy may inhibitindividuals from contributing knowledge both within the organization as well asacross organizational boundaries”.(5)Q.1.2 With the use of detailed and original examples, differentiate between thefollowing concepts related to the nature of knowledge:Q.1.2.1 General and specific knowledge. Q.1.2.2 Associational and motor skills expertise. Question 2 Knowledge management depends on two broad aspects: 1. KM solutions, which are acombination of the four types of KM processes and systems and 2. KM foundations that includeKM infrastructure, KM mechanisms, and KM technologies. Together these can have a significantimpact on the organisation.Q.2.1 Discuss the relationship between KM foundations and KM solutions. Q.2.2 Recommend knowledge sharing system technologies to support a knowledgemanagement infrastructure.Q2.3 Explain why a knowledge management solution should consider all four KMprocesses and not place too much emphasis on knowledge discovery.18; 19; 20; 21 2021© The Independent Institute of Education (Pty) Ltd 2021Page 4 of 5Question 3 Consider the following scenario and then answer the questions that follow:As a newly appointed knowledge officer in a computer hardware manufacturing business, youhave been tasked with recommending knowledge management systems for application, capture,sharing and discovery of knowledge.Q.3.1 Explain how artificial intelligence could be a key technology for applyingknowledge in the computer hardware business.Q.3.2 Suggest methods for gathering anecdotes for storytelling in capturing tacitknowledge in the computer hardware manufacturing business.Q.3.3 Explain how Concept maps could be used to support knowledge capture for thecomputer hardware business.Q.3.4 Summarise the use of the following types of knowledge sharing systems for thecomputer hardware manufacturing firm: Incident report databases Alert systemsQ.3.5 Recommend the use of data mining for management of the computer hardwarecompany’s customer relationships.Question 4 The success of a knowledge management solution depends on a number of contingency factors,how the solution is assessed and the risks of Intellectual property loss.Q.4.1 Recommend the appropriate knowledge sub‐processes for the followingcontingency factors: High task uncertainty Low environmental uncertainty Procedural knowledge18; 19; 20; 21 2021© The Independent Institute of Education (Pty) Ltd 2021Page 5 of 5Q.4.2 Suggest the circumstances in which a qualitative knowledge managementassessment is suitable.Q.4.3 Identify measures to assess the impact of KM on employee job satisfaction. Q.4.4 Give examples of how patents can be used to protect intellectual property loss.
Question 1
According to Becerra‐Fernandez and Sabherwal (2015), we are witnessing a new era with
advanced industrial economies being revolutionized with the advent of the knowledge age and
highly skilled knowledge‐based workers.
Q.1.1 Justify the following statement: “Perceived threats to privacy may inhibit
individuals from contributing knowledge both within the organization as well as
across organizational boundaries”.
(5)
Q.1.2 With the use of detailed and original examples, differentiate between the
following concepts related to the nature of knowledge:
Q.1.2.1 General and specific knowledge.
Q.1.2.2 Associational and motor skills expertise.
Question 2
Knowledge management depends on two broad aspects: 1. KM solutions, which are a
combination of the four types of KM processes and systems and 2. KM foundations that include
KM infrastructure, KM mechanisms, and KM technologies. Together these can have a significant
impact on the organisation.
Q.2.1 Discuss the relationship between KM foundations and KM solutions.
Q.2.2 Recommend knowledge sharing system technologies to support a knowledge
management infrastructure.
Q2.3 Explain why a knowledge management solution should consider all four KM
processes and not place too much emphasis on knowledge discovery.
18; 19; 20; 21 2021
© The Independent Institute of Education (Pty) Ltd 2021
Page 4 of 5
Question 3
Consider the following scenario and then answer the questions that follow:
As a newly appointed knowledge officer in a computer hardware manufacturing business, you
have been tasked with recommending knowledge management systems for application, capture,
sharing and discovery of knowledge.
Q.3.1 Explain how artificial intelligence could be a key technology for applying
knowledge in the computer hardware business.
Q.3.2 Suggest methods for gathering anecdotes for storytelling in capturing tacit
knowledge in the computer hardware manufacturing business.
Q.3.3 Explain how Concept maps could be used to support knowledge capture for the
computer hardware business.
Q.3.4 Summarise the use of the following types of knowledge sharing systems for the
computer hardware manufacturing firm:
Incident report databases
Alert systems
Q.3.5 Recommend the use of data mining for management of the computer hardware
company’s customer relationships.
Question 4
The success of a knowledge management solution depends on a number of contingency factors,
how the solution is assessed and the risks of Intellectual property loss.
Q.4.1 Recommend the appropriate knowledge sub‐processes for the following
contingency factors:
High task uncertainty
Low environmental uncertainty
Procedural knowledge
18; 19; 20; 21 2021
© The Independent Institute of Education (Pty) Ltd 2021
Page 5 of 5
Q.4.2 Suggest the circumstances in which a qualitative knowledge management
assessment is suitable.
Q.4.3 Identify measures to assess the impact of KM on employee job satisfaction.
Q.4.4 Give examples of how patents can be used to protect intellectual property loss.
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