Mr. Shane, a new Managing Director of the company, was delivering his first presentation in the presentation hall. Some employees noticed that the paper in his hand was shaking, which some audiences attributed to a lack of confidence. Suggest some strategies for reducing stage fright. (Any three) How do you think people can become effective speakers? Support your answer with relevant examples. Marking Criteria Relevant examples Brief explanation of the strategies

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Introduction to Business Messages

Business messaging refers to a variety of channels via which businesses and customers can interact. SMS or text messaging is the most popular method of communication. Shipment reminders, promotional incentives, marketing offers, and scheduled appointments are all things we have dealt with. These are the types of messages we usually identify with business communication. Business messaging can take place on any digital platform where your consumers already spend some time, with the expectation that communication will be two-way. Business messaging brings comfort and simplicity to customers. Customers expect comfort from pre-sales and post-sales engagements with businesses as they do with friends and family. In addition, messaging is the favored method of contacting a firm for 66% of buyers. Here are a few examples of popular business messaging situations.