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What role does active listening and empathy play in improving workplace communication, and how can companies cultivate these skills among their employees?

What role does active listening and empathy play in improving workplace communication, and how can companies cultivate these skills among their employees?

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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In today's interconnected world, effective commünication extends beyond verbal exchanges.00 It includes written communication, body language, and even non-verbal cues. As organizations become more diverse and teams work remotely or across different time zones, the importance of clarity in communication becomes paramount. It's not just about speaking and writing effectively but also about active listening and empathy. Employees who feel heard and understood are more likely to be engaged and committed to their work.

 

Question: What role does active listening and empathy play in improving workplace communication, and how can companies cultivate these skills among their employees?

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