Case Study: Using the Office Phone A Makati area manager, Tommy Looc learns that his assistant Lynn Cac, is using the office phone at least once a week to talk to her mother in Cebu City for one hour or more. The manager confronted her with the discovery by asking Lynn if in fact, she is making these long-distance personal telephone calls. Lynn answers, "Yes. Why? Have I done anything wrong? What is so terrible about my using the phone anyway? The company is big enough to afford it; what is one phone call or two to Cebu? " Feeling expansive she adds, "I phoned my mother a couple of times last week because I wanted to find out about her trip to Hong Kong. What is the problem?" Tommy Looc take a hard line and direct her not to make any more phone calls because it is a form of stealing. Outraged, Lynn reacts to his comments by saying, "What? How could that be? I was just using the phone! I don't steal. I never steal! I was brought up not to steal. If you consider my using the phone to talk to my family as stealing, then I suppose I should not take supplies home either. You know little things like refill pads, envelopes, staplers, and pens. I use them to write letters, organize my accounts, write grocery list, remind myself of chores, or to keep by the phone to jot down messages. You are just picking on me". "What about the time that Noel Bool borrowed the computer for the weekend? Was that theft? He need it to work on his thesis. The PC is company property, too. No one was going to need it over a weekend. What is the harm? And anyway, the thesis is for his MBA. The more degrees he gets the more it will help the company, right? But then again, he did say to me off the record, that when he got his MBA degree, he was going to look for another position elsewhere".
Case Study: Using the Office Phone A Makati area manager, Tommy Looc learns that his assistant Lynn Cac, is using the office phone at least once a week to talk to her mother in Cebu City for one hour or more. The manager confronted her with the discovery by asking Lynn if in fact, she is making these long-distance personal telephone calls. Lynn answers, "Yes. Why? Have I done anything wrong? What is so terrible about my using the phone anyway? The company is big enough to afford it; what is one phone call or two to Cebu? " Feeling expansive she adds, "I phoned my mother a couple of times last week because I wanted to find out about her trip to Hong Kong. What is the problem?" Tommy Looc take a hard line and direct her not to make any more phone calls because it is a form of stealing. Outraged, Lynn reacts to his comments by saying, "What? How could that be? I was just using the phone! I don't steal. I never steal! I was brought up not to steal. If you consider my using the phone to talk to my family as stealing, then I suppose I should not take supplies home either. You know little things like refill pads, envelopes, staplers, and pens. I use them to write letters, organize my accounts, write grocery list, remind myself of chores, or to keep by the phone to jot down messages. You are just picking on me". "What about the time that Noel Bool borrowed the computer for the weekend? Was that theft? He need it to work on his thesis. The PC is company property, too. No one was going to need it over a weekend. What is the harm? And anyway, the thesis is for his MBA. The more degrees he gets the more it will help the company, right? But then again, he did say to me off the record, that when he got his MBA degree, he was going to look for another position elsewhere".
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
Related questions
Question
How do you think his manager should respond and why do you think so?
a. Ignore the situation altogether.
b. Excuse her.
Transcribed Image Text:Case Study: Using the Office Phone
A Makati area manager, Tommy Looc learns that his assistant Lynn Cac, is using the office phone at least once a week to talk to her mother in
Cebu City for one hour or more. The manager confronted her with the discovery by asking Lynn if in fact, she is making these long-distance
personal telephone calls.
Lynn answers, "Yes. Why? Have I done anything wrong? What is so terrible about my using the phone anyway? The company is big enough to
afford it; what is one phone call or two to Cebu? " Feeling expansive she adds, "I phoned my mother a couple of times last week because I wanted
to find out about her trip to Hong Kong. What is the problem?" Tommy Looc take a hard line and direct her not to make any more phone calls
because it is a form of stealing. Outraged, Lynn reacts to his comments by saying,
"What? How could that be? I was just using the phone! I don't steal. I never steal! I was brought up not to steal. If you consider my using the phone
to talk to my family as stealing, then I suppose I should not take supplies home either. You know little things like refill pads, envelopes, staplers,
and pens. I use them to write letters, organize my accounts, write grocery list, remind myself of chores, or to keep by the phone to jot down
messages. You are just picking on me".
"What about the time that Noel Bool borrowed the computer for the weekend? Was that theft? He need it to work on his thesis. The PC is company
property, too. No one was going to need it over a weekend. What is the harm? And anyway, the thesis is for his MBA. The more degrees he gets the
more it will help the company, right? But then again, he did say to me off the record, that when he got his MBA degree, he was going to look for
another position elsewhere".
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution!
Trending now
This is a popular solution!
Step by step
Solved in 2 steps
Recommended textbooks for you
Understanding Business
Management
ISBN:
9781259929434
Author:
William Nickels
Publisher:
McGraw-Hill Education
Management (14th Edition)
Management
ISBN:
9780134527604
Author:
Stephen P. Robbins, Mary A. Coulter
Publisher:
PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract…
Management
ISBN:
9781305947412
Author:
Cliff Ragsdale
Publisher:
Cengage Learning
Understanding Business
Management
ISBN:
9781259929434
Author:
William Nickels
Publisher:
McGraw-Hill Education
Management (14th Edition)
Management
ISBN:
9780134527604
Author:
Stephen P. Robbins, Mary A. Coulter
Publisher:
PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract…
Management
ISBN:
9781305947412
Author:
Cliff Ragsdale
Publisher:
Cengage Learning
Management Information Systems: Managing The Digi…
Management
ISBN:
9780135191798
Author:
Kenneth C. Laudon, Jane P. Laudon
Publisher:
PEARSON
Business Essentials (12th Edition) (What's New in…
Management
ISBN:
9780134728391
Author:
Ronald J. Ebert, Ricky W. Griffin
Publisher:
PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:
9780134237473
Author:
Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:
PEARSON