CASE STUDYGCTU management realized that a newly designed performance managementsystem for their support staff would require a formal training program. Designing andimplementing the new performance management system was a challenge for theorganization; the last system was unpopular with employees, and negative feelingsabout the value of performance management linger.Some of the issues identified with the previous performance management systemincluded: Annual deadlines to complete the process were missed by many staffmembers. Some staff members were confused about what exactly needed to becompleted and when. There were complaints that the previous system was a “waste of time” andthat there were no measurable outputs. A trade union representative for the staff members felt the system was notappropriate for all staff members. Criteria on the forms were irrelevant to staff members. There was little attention on identifying training needs, and where needs hadbeen identified, there was no follow-up with appropriate actions. Performance meetings were a one-way process; often, performance goalswere identified before the meeting and without the appraisee’s input.A new system was designed in consultation with all stakeholders to address theissues raised with the previous system. Management felt that a formal trainingprogram was vital to ensure all employees supported the new system.REQUIREDAs a student that has studied Human Resource Development, demonstrate thefollowing: How training needs assessment could be done to determine who needs thetraining in GCTU How the training could be designed to meet the program objectives. (Hint: thesteps involved in HRD program design) How the training could be implemented or delivered. (Hint: choose anddemonstrate any one delivery method that you think works best in this case). How the program could be evaluated to inform GCTU management about theeffectiveness of your training program (Hint: choose and demonstrate any onemethod of evaluation that you believe will give accurate information about theeffectiveness of the program).Please note that there are two parts to this case study. Choose either one of:1. training program for managers (appraisers)2. training program for subordinates (appraises)
CASE STUDY
GCTU management realized that a newly designed performance management
system for their support staff would require a formal training program. Designing and
implementing the new performance management system was a challenge for the
organization; the last system was unpopular with employees, and negative feelings
about the value of performance management linger.
Some of the issues identified with the previous performance management system
included:
Annual deadlines to complete the process were missed by many staff
members.
Some staff members were confused about what exactly needed to be
completed and when.
There were complaints that the previous system was a “waste of time” and
that there were no measurable outputs.
A trade union representative for the staff members felt the system was not
appropriate for all staff members.
Criteria on the forms were irrelevant to staff members.
There was little attention on identifying training needs, and where needs had
been identified, there was no follow-up with appropriate actions.
Performance meetings were a one-way process; often, performance goals
were identified before the meeting and without the appraisee’s input.
A new system was designed in consultation with all stakeholders to address the
issues raised with the previous system. Management felt that a formal training
program was vital to ensure all employees supported the new system.
REQUIRED
As a student that has studied Human Resource Development, demonstrate the
following:
How training needs assessment could be done to determine who needs the
training in GCTU
How the training could be designed to meet the program objectives. (Hint: the
steps involved in HRD program design)
How the training could be implemented or delivered. (Hint: choose and
demonstrate any one delivery method that you think works best in this case).
How the program could be evaluated to inform GCTU management about the
effectiveness of your training program (Hint: choose and demonstrate any one
method of evaluation that you believe will give accurate information about the
effectiveness of the program).
Please note that there are two parts to this case study. Choose either one of:
1. training program for managers (appraisers)
2. training program for subordinates (appraises)
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