Ken is a manager; the major reason for Ken's subordinates' issues with him is a lack of trust and emotional connection. From the feedback Ken's manager provided, it appears that Ken does not listen to ideas and is focused on his own way of doing things. Additionally, he is distant from his team members, which decreases a feeling of camaraderie. This shows that Ken is not taking the time to build relationships with his subordinates, which is necessary for developing trust. Without trust, Ken's subordinates will be more likely to fear mistakes and criticism from him. Question  what recommendations will you give to ken?

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