Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader of the morning shift in Greasy Jo's Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back and blatantly refusing to follow company rules. They felt that as they had worked there longer one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successtully. He knew that if action was not taken quickly the situation would deteriorate and he would have no control over the team's work effort. He had tried telling the team members what to do and how to do the work. He was constantly checking their work and had even had several arguments with different team members. With a loud sigh Jerry left for work, wondering what they had in Store for him today. 1. How would you resolve this conflict situation?
Jerry did not feel like going to work today, he was feeling exhausted and fed up.
Jerry was appointed team leader of the morning shift in Greasy Jo's Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back and blatantly refusing to follow company rules. They felt that as they had worked there longer one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successtully. He knew that if action was not taken quickly the situation would deteriorate and he would have no control over the team's work effort. He had tried telling the team members what to do and how to do the work. He was constantly checking their work and had even had several arguments with different team members. With a loud sigh Jerry left for work, wondering what they had in Store for him today.
1. How would you resolve this conflict situation?
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