Infusion US® is a startup company that offers powerful and energizing electrolyte infusions in a non-hospital setting for competitive athletes. The service process includes five activitiesthat are conducted in the sequence described below, with their activity times in parenthesis. Activity #1 (welcome patient, explain the procedure) takes 07 minutes; activity #2 (take vitals,insert IV, take blood sample) takes 13 minutes; activity #3 (mix infusion treatment) takes 12 minutes; activity #4 (chemo Infusion) takes 30 minutes and; activity #5 (debrief patient) takes05 minutes. There are three nurses who carry out the said activities in the given sequence. The first nurse does activities #1 and #2, the second nurse does activity #3 and the third nursedoes activities #4 and #5. Which nurse is the bottleneck of the process?Select one:a. Nurse 2b. Nurse 3c. Nurse 1d. None of themFirms in the same industry will have the same inventory turns. Is this statement True or false?Select one:a. Falseb. True A plastic manufacturing company that makes four major products seeks to expand its operations in the coming year. At the beginning of the financial year, the company must decide on which of four new machines A, B, Cor Dto purchase to be able to meet total annual demand. Each machine operates 12 hours a day, 360 days a year. The following product forecasts and processing times have been projected:ProcessingTimes perUnit(Minutes)ProductDemandunits/yrABICBowls8,000415313Carrier Bags18,0001561314Cups12,000171515Pens25,000313213What is the available machine time in minutes?Select one:a. 219,000 minutesb. 216,000 minutesc. 262,800 minutesd. 259,200 minutesOperations management decision environments are classified according to the degree of certainty present. There are three basic categories namely:Select one:a. uncertainty, expected value and certaintyb. risk, uncertainty and expected valuec. expected value, risk and uncertaintyd. risk, certainty and uncertainty

Note: - As the specific question that has to be answered is not specified. We will answer the first…

Answered: Infusion US® is a startup company that…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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A car manufacturer has designed a “special edition” version of its popular two-doorcoupe. This special edition has increased horsepower compared to the standard modeland a sports suspension. Which dimension of the customer utility function is particularly emphasized with the special edition coupe?a. Performanceb. Fitc. Priced. Timing
A system operational history provides the following data: Service Time = 780 hrs Available time = 8000 hrs %3D # of starts = 52 # of outages = 5 Forced Outage Time = 150 hrs Probability of system failure at start is zero. Find: a. Average service time b. Average available time c. Mean Time To Repair d. Mean Time To Failure e. Forced outage rate
Based on the data provided in Table 2.6, what is the flow rate of customers from 9:00 a.m. to 9:45 a.m Note: Round your answer to 4 decimal places. Customer Time in Time out 1 9:04 9:32 2 9:06 9:36 3 9:06 9:30 4 9:06 9:12 5 9:07 9:25 6 9:10 9:15 7 9:15 9:23 8 9:18 9:45 9 9:22 9:27 10 9:26 9:39
1. Summarize the service failures associated with this experience. 2. What might the travel agency do to improve its customers’ service experience?
Supposed a company intends to offer a new service to some of its internal customers briefly discussed how the fact that the customers are internal would change the process of managing the four phases of the service life
Create a service blueprint of the procedure andidentify opportunities for improvement.
I'm the director of the hospital, and Joint Commission cited my hospital with extended emergency department wait time of 6.5 hours (the national average is 4.7) and Patient dissatisfaction because of not being treated with respect by the staff. For the solutions, I came up with 3 recommendations. Recommendation 1: Fast-Track Area Recommendation 2: Mandated Customer service training Recommendation 3: urgent care near the emergency department Discuss how if this is implemented can bring improvement in the Wait-time and patient dissatisfaction in the emergency department in detail
state whether or not each situation would be considered “compensable time” (and why or why not). An employee of a fast food chain has to arrive at work 15 minutes early to change into the“mascot” costume and it typically takes another 15 minutes at the end of the shift to change outof the costume and properly store it. Due to the cost of the costume, employees are notallowed to take the costume home. The “mascots” typically work from 10am – 2pm, to coverthe lunch rush periods. How much time would be “compensable” for the mascots, assumingthe conditions/schedule listed above?2) George is a Radiology Technician at a local hospital and when on call, is required to be nofurther than 30 minutes away from the facility. Is the “on call” time, compensable?
This is the key feature that distinguishes a service blueprint from a normal l owchart.
Measurements and metrics pertaining to customer service are essential; nevertheless, what are the potential drawbacks associated with having an excessive number of these types of measures?
An event when denotes a particular task or activity is frequently shown as a round circle and called ?
Explore the concept of self-healing systems and their relevance in minimizing downtime and optimizing system performance.

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