emergency department wait time of 6.5 hours (the national average is 4.7) and Patient dissatisfaction because of not being treated with respect by the staff. For the solutions, I came up with 3 recommendations. Recommendation 1: Fast-Track Area Recommendation 2: Mandated Customer service training Recommendation 3: urgent care near the emergency department Discuss how if this is implemented can bring improvement in the Wait-time and patient dissatisfaction in the emergency department in detail
emergency department wait time of 6.5 hours (the national average is 4.7) and Patient dissatisfaction because of not being treated with respect by the staff. For the solutions, I came up with 3 recommendations. Recommendation 1: Fast-Track Area Recommendation 2: Mandated Customer service training Recommendation 3: urgent care near the emergency department Discuss how if this is implemented can bring improvement in the Wait-time and patient dissatisfaction in the emergency department in detail
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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I'm the director of the hospital, and Joint Commission cited my hospital with extended emergency department wait time of 6.5 hours (the national average is 4.7) and Patient dissatisfaction because of not being treated with respect by the staff.
For the solutions, I came up with 3 recommendations.
Recommendation 1: Fast-Track Area
Recommendation 2: Mandated Customer service training
Recommendation 3: urgent care near the emergency department
Discuss how if this is implemented can bring improvement in the Wait-time and patient dissatisfaction in the emergency department in detail
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