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- Suppose you have some personal problems that were troubling you .Would it be acceptable to attend to these problems while you are at work ? How would you handle a situation like this ?provide details and exampleRe-write the following complaint letter to make it more precise, less emotional, and more persuasive. Complaint Letter: Dear Sir, We recently purchased a machine from your Port-of-Spain store and paid a great deal of money for it. This machine, according to your website, is supposedly the best model in your line and has caused us nothing but trouble each time we use it. Really, can’t you do anything better with your technology? We expect you to stand by your products. The warranties you give with them should make you accountable for shoddy workmanship. Let us know at once what you intend to do about our problem. If you cannot or are unwilling to correct the situation, we will take our business elsewhere, and then you will be sorry. Sincerely yours, ----------------------------- Cindy JohnExplore the use of technology, such as AI-driven chatbots, in handling customer conflicts. What are the advantages and limitations of such approaches?
- A success story highlights job candidates' skills by explaining how they dealt with a challenging situation. Construct a short success story; be sure to: • Explain the situation or required task. • Describe the actions you took. . • Detail the successful result of your actions.Do you need a professional portfolio? Explain your answers in 100-200 words.As the manager at WidgetMaker, you have discovered a need for additional training among the workforce to ensure accurate job performance. Drawing upon the material covered in this week's modules, as well as utilizing resources from the National Louis University online library and the Internet, analyze the costs and benefits associated with implementing training programs. In the form of a memo, address the company executives, outlining the significance of providing sufficient training to the company and presenting a justification for the financial costs involved. Within your memo, address the following: Evaluate the costs and benefits to both the company and the employee. How do the benefits justify the costs? What factors should the company consider when designing a training program? How should its effectiveness be evaluated?
- Decide whether to send a memo or a letter for each of the following situations and justify your choice. • You are a head of a regional office and you have to leave the country for a period of one month to attend a training. You need to inform the employees about your absence and who is the person who would be the officer in charge during your absence. • You are a communication manager of an IT company. You have been facingsome cyber-attacks and you need to inform your clients and partners about it.• You are an executive assistant, and you need to notify the team about anupcoming meeting.Provide example on how to show sincerity to customers to provide excellent customer service.You are a supervisor in a call center. There are 50 people working in the center. You have been presented with two problems. One, customers are hanging up after waiting 30 seconds for someone to answer the phone. Two, customers complain that they have having problems understanding the customer service representatives when speaking to them on the phone. How would you address each of these issues and what problems or pushback would you expect form your employees.
- When answering a case, the best approach is to? Identify what should be done immediately Identify the main issues and themes arising from problems identified Find out where the employees and management are not communicating All of the above None of the aboveI need help understanding what the Bonus part means. Having difficulty understanding itInternational oil companies have disclosed at least 86,405 job cuts directly attributed to falling oil prices since June 2014. Your company has decided to layoff a number of employees for the above mentioned reason. As a business communicator how would you tell these employees, who are not expecting the news and have social and financial commitments, about the decision?