In 2011, Kalamazoo, Michigan, police negotiator Andres Wells was surprised when a suspect in a gas station robbery and high-speed car chase who was threatening suicide began ignoring his phone calls and instead sent a text. In his three years as a police negotiator, Wells had never even considered the idea of negotiating via text. What advice would you give to police negotiator Wells? a) Continue to negotiate via text b) Try to get the suspect to communicate via phone c) All of the above

In 2011, Kalamazoo, Michigan, police negotiator Andres Wells was surprised when a suspect in a gas station robbery and high-speed car chase who was threatening suicide began ignoring his phone calls and instead sent a text. In his three years as a police negotiator, Wells had never even considered the idea of negotiating via text. What advice would you give to police negotiator Wells? a) Continue to negotiate via text b) Try to get the suspect to communicate via phone c) All of the above