Atonar intelligence is the ability to access, manage, and make use of one's feelings in the workplace.As a business manager it is important that you handle the feelings and emotions of your workforce withthe utmost care and respect. Employees that show high levels of emotional intelligence also prove toperform better at work tasks than those that possess low levels of emotional intelligence. With the use ofexamples, discuss FOUR (4) emotional competencies that differentiate superior performers from averageperformers within an organisation.

Emotional intelligence can be defined as an ability to understand and manage the emotions in a…

Answered: Emotional Intelligence is the ability…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Similar questions

Is it possible to entirely separate one's private life (as an employee or manager) from one's work life? How can circumstances in one's private life outside of work contribute to stress on the job?
Effective management is a cornerstone of organizational success, involving a multitude of responsibilities and skills to ensure the efficient and productive operation of a business. One crucial aspect of management is the ability to motivate and empower employees to perform at their best, fostering a positive work culture that encourages innovation, collaboration, and growth. This often entails providing clear goals and expectations, offering constructive feedback and recognition, and creating opportunities for professional development and advancement. Additionally, effective managers must possess strong communication skills to facilitate clear and open lines of communication within the organization, ensuring that information flows freely between departments and levels of hierarchy. Furthermore, effective management requires adept problem-solving skills to identify challenges, analyze root causes, and develop strategic solutions to address them. This may involve leveraging data and…
Dr. Brown discusses the hard work of building empathy skills in the Shame and Empathy chapter of Dare to Lead. As you all know, a recent trend in organizations - one that has been simmering for decades but only recently seems to have shifted into high gear - is a focus on obtaining, appreciating, and retaining a diverse group of employees. In recent years, many large organizations (or small-to-medium organizations with the resources to do so) have started creating a formal Office of Diversity, Equity, and Inclusion (DEI), or a department dedicated to DEI efforts within an existing Human Resources department. Choose a well-known organization (or you can use the organization you work for or are affiliated with, even if it's not well-known...) and research what information they share publicly regarding their efforts toward improving DEI work. Do they offer programming to employees? What message is the organization sending to their employees and their stakeholders concerning DEI work? How…
Employee engagement and motivation are critical aspects of effective management, as they directly impact productivity, retention rates, and overall organizational success. Engaged and motivated employees are more likely to be committed to their work, demonstrate higher levels of job satisfaction, and contribute positively to the company culture. Management strategies aimed at fostering employee engagement may include regular communication, recognition programs, opportunities for professional development, and creating a supportive work environment. By prioritizing employee well-being and motivation, managers can cultivate a positive organizational culture that enhances performance and drives sustainable growth Question: How can managers effectively measure and assess employee engagement within their teams, and what actions can they take to improve engagement levels?
Managing a variety of personalities can be challenging for an employer who has a mix of Gen Y,Gen X and Baby Boomer employees. As a manager it is important to have some knowledge ofpsychology. It is your job to make sure everyone on your team is being as productive as possible,even if you have to treat everyone a little bit differently to do so.The more effective you are at flexing your managing style, the more effectively your employeeswill carry out their assignments. Devora Zack writes in her book Managing for People Who HateManaging: "Flexing your style means being versatile in how you lead, communicate andmotivate. A tough approach propels one employee; mild-mannered encouragement inspiresanother. Being flexible requires proficiency in a range of techniques; to draw upon as needed."Why is understanding psychology important for management and organisations? Examine theapplicable traits managers must have to manage a wide range of personalities in the workplace
Do you believe that personality tests can be used as a bonding tool with employees? Why, or why not? If you have experience with taking personality tests, feel free to include it as a part of your response.
Analyze the role of emotional intelligence in effective management. How does emotional intelligence influence leadership, communication, and decision-making?
If you were a Manager of someone low on emotional intelligence, describe how you might help them improve their emotional intelligence? In your answer, be specific and draw on what you learned in your text.
Recent research identifies Emotional Intelligence as one of the key skills managers and leaders will need in the coming decade. Give practical examples on how the features of the Emotional Intelligence Competence Model can be applied in the work place.
Review the section of Chapter Five on Emotional Labor and watch the video below. Watch this video: https://www.youtube.com/watch?v=Q2KoBk8cBs0 - The title is "Research Highlights, Managing emotional labour" (3.05 minutes). Answer the following: 1. Share with the class whether your current (or a previous) position involves emotional labor. If it does, share the expectations for such and whether you participated in formal training to prepare you for this aspect of your job. What were the consequences/costs of your performances? 2. What are the benefits of engaging in emotional labor in your current industry (or the industry you aspire to work in)? What do you conclude about the ethics of emotional labor in that industry?
Identify one strength and one weakness you have in terms of relationship management. Describe a situation in which you showed low relationship management and a situation in which you showed high relationship management. Choose two strategies for improving your relationship management skills.
Please explain the four levels of emotional intelligence that you believe are most essential in the workplace. 1. Perceiving emotions 2. Reasoning with emotions 3. Understanding emotions 4. Managing emotions

SEE MORE QUESTIONS

Recommended textbooks for you

Understanding Business

Management

ISBN:

9781259929434

Author:

William Nickels

Publisher:

McGraw-Hill Education

Management (14th Edition)

Management

ISBN:

9780134527604

Author:

Stephen P. Robbins, Mary A. Coulter

Publisher:

PEARSON

Spreadsheet Modeling & Decision Analysis: A Pract…

Management

ISBN:

9781305947412

Author:

Cliff Ragsdale

Publisher:

Cengage Learning

Understanding Business

Management

ISBN:

9781259929434

Author:

William Nickels

Publisher:

McGraw-Hill Education

Management (14th Edition)

Management

ISBN:

9780134527604

Author:

Stephen P. Robbins, Mary A. Coulter

Publisher:

PEARSON

Spreadsheet Modeling & Decision Analysis: A Pract…

Management

ISBN:

9781305947412

Author:

Cliff Ragsdale

Publisher:

Cengage Learning

Management Information Systems: Managing The Digi…

Management

ISBN:

9780135191798

Author:

Kenneth C. Laudon, Jane P. Laudon

Publisher:

PEARSON

Business Essentials (12th Edition) (What's New in…

Management

ISBN:

9780134728391

Author:

Ronald J. Ebert, Ricky W. Griffin

Publisher:

PEARSON

Fundamentals of Management (10th Edition)

Management

ISBN:

9780134237473

Author:

Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo

Publisher:

PEARSON

SEE MORE TEXTBOOKS