Diversity, equity and inclusion are three closely linked values held by many organizations that are working to be supportive of different groups of individuals, including people of different ages, races, ethnicities, religions, abilities, genders and sexual orientations. Scenario: You are the director of a department in a health care facility. A patient had a complaint and you sent the assistant director, who is your direct report to take a statement from the patient. The assistant director is a 25 year-old woman and has often been told that she looks much younger. When the assistant director met with the patient, the patient said, they will not talk to a woman who looks like kid. The patient tells the assistant director that they want to speak to a man - a "real" manager. Please respond to the following: How would you as a professional approach understanding the perspective of a patient who believes that Generation Z individuals have no work ethic, are poor managers and do not know how to deal with patients? How would you address the "real manager" statement?

Diversity, equity and inclusion are three closely linked values held by many organizations that are working to be supportive of different groups of individuals, including people of different ages, races, ethnicities, religions, abilities, genders and sexual orientations. Scenario: You are the director of a department in a health care facility. A patient had a complaint and you sent the assistant director, who is your direct report to take a statement from the patient. The assistant director is a 25 year-old woman and has often been told that she looks much younger. When the assistant director met with the patient, the patient said, they will not talk to a woman who looks like kid. The patient tells the assistant director that they want to speak to a man - a "real" manager. Please respond to the following: How would you as a professional approach understanding the perspective of a patient who believes that Generation Z individuals have no work ethic, are poor managers and do not know how to deal with patients? How would you address the "real manager" statement?

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