Deming's 14-point Program 1. Create constancy of purpose for improvements of product and service. 2. Adopt the new philosophy. 3. Cease dependence on mass inspection. 4. End the practice of awarding business on price tag alone. 5. Constantly and forever improve the system of production and service. 6. Institute modern methods of training on the job. 7. Institute modern methods of supervising. 8. Drive out fear. 9. Break down barriers between departments. 10. Eliminate numerical goals for the workforce. 11. Eliminate work standards and numerical quotas. 12. Remove barriers that hinder hourly workers. 13. Institute a vigorous program of education and training. 14. Create a structure in top management that will push every day on the above 13 points.

Deming's 14-point Program 1. Create constancy of purpose for improvements of product and service. 2. Adopt the new philosophy. 3. Cease dependence on mass inspection. 4. End the practice of awarding business on price tag alone. 5. Constantly and forever improve the system of production and service. 6. Institute modern methods of training on the job. 7. Institute modern methods of supervising. 8. Drive out fear. 9. Break down barriers between departments. 10. Eliminate numerical goals for the workforce. 11. Eliminate work standards and numerical quotas. 12. Remove barriers that hinder hourly workers. 13. Institute a vigorous program of education and training. 14. Create a structure in top management that will push every day on the above 13 points.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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