Define the traits and skills that demonstrate professionalism. Explain the difference between ethics and etiquette. Explain the advantages of face-to-face conversation over other communication channels. Name several business etiquette guidelines that promote positive workplace conversations, both in the office and at work-related social functions. What is the best approach to address conflict in meetings? Can expert speakers save time and just “wing it”? a. 12. Corporate communication consultant Dianna Booher believes that enthusiasm is infectious and “boredom is contagious.”i What does this mean for you as a presenter? How can you avoid being a boring speaker? (L.O. 2, 4, 5) a. 13. Why do many communication consultants encourage businesspeople to move beyond bullet points? What do they recommend instead and why? (L.O. 3) a. 14. How can you prevent multimedia presentation software from upstaging you? (L.O. 4) a. 15. 15. Etiquette expert Jacqueline Whitmore offers this advice to aspiring speakers: “A long, dry presentation of facts is sure to be a yawn-inducer, so consider your presentation as a conversation with your audience. . . . Ask questions, incorporate teambuilding exercise, and ask for volunteers to come up to the front to help you demonstrate a point. . . . Ask the group to stand, clap, or raise their hands, and give you frequent feedback. And remember, a little humor goes a long way.”ii Consider what you’ve learned in this chapter and the book as a whole. Is this good advice for all audiences?

Define the traits and skills that demonstrate professionalism. Explain the difference between ethics and etiquette. Explain the advantages of face-to-face conversation over other communication channels. Name several business etiquette guidelines that promote positive workplace conversations, both in the office and at work-related social functions. What is the best approach to address conflict in meetings? Can expert speakers save time and just “wing it”? a. 12. Corporate communication consultant Dianna Booher believes that enthusiasm is infectious and “boredom is contagious.”i What does this mean for you as a presenter? How can you avoid being a boring speaker? (L.O. 2, 4, 5) a. 13. Why do many communication consultants encourage businesspeople to move beyond bullet points? What do they recommend instead and why? (L.O. 3) a. 14. How can you prevent multimedia presentation software from upstaging you? (L.O. 4) a. 15. 15. Etiquette expert Jacqueline Whitmore offers this advice to aspiring speakers: “A long, dry presentation of facts is sure to be a yawn-inducer, so consider your presentation as a conversation with your audience. . . . Ask questions, incorporate teambuilding exercise, and ask for volunteers to come up to the front to help you demonstrate a point. . . . Ask the group to stand, clap, or raise their hands, and give you frequent feedback. And remember, a little humor goes a long way.”ii Consider what you’ve learned in this chapter and the book as a whole. Is this good advice for all audiences?