Customers arrive one at a time, completely at random, at an ATM at the rate of six per hour. Customers take an average of 4 minutes to complete their transactions. However, ATM tasks are highly variable ranging from simple withdrawals to complex deposits; thus service times may be considered truly random. Customers queue up on a first-come, first-served basis and no customers leave without service. Assume there is only one ATM.a. Find the following expected measures of performance for this system: the expected number of customers in the system, the expected number of customers waiting for service, the expected time in the system, and the expected time in the queue.b. What is the probability that there are more than five people in the system at a random point in time?c. What is the probability that the waiting time in the system exceeds 10 minutes?d. Given these results, do you think that management should consider adding another ATM?
Addition Rule of Probability
It simply refers to the likelihood of an event taking place whenever the occurrence of an event is uncertain. The probability of a single event can be calculated by dividing the number of successful trials of that event by the total number of trials.
Expected Value
When a large number of trials are performed for any random variable ‘X’, the predicted result is most likely the mean of all the outcomes for the random variable and it is known as expected value also known as expectation. The expected value, also known as the expectation, is denoted by: E(X).
Probability Distributions
Understanding probability is necessary to know the probability distributions. In statistics, probability is how the uncertainty of an event is measured. This event can be anything. The most common examples include tossing a coin, rolling a die, or choosing a card. Each of these events has multiple possibilities. Every such possibility is measured with the help of probability. To be more precise, the probability is used for calculating the occurrence of events that may or may not happen. Probability does not give sure results. Unless the probability of any event is 1, the different outcomes may or may not happen in real life, regardless of how less or how more their probability is.
Basic Probability
The simple definition of probability it is a chance of the occurrence of an event. It is defined in numerical form and the probability value is between 0 to 1. The probability value 0 indicates that there is no chance of that event occurring and the probability value 1 indicates that the event will occur. Sum of the probability value must be 1. The probability value is never a negative number. If it happens, then recheck the calculation.
Customers arrive one at a time, completely at random, at an ATM at the rate of six per hour. Customers take an average of 4 minutes to complete their transactions. However, ATM tasks are highly variable ranging from simple withdrawals to complex deposits; thus service times may be considered truly random. Customers queue up on a first-come, first-served basis and no customers leave without service. Assume there is only one ATM.
a. Find the following expected measures of performance for this system: the expected number of customers in the system, the expected number of customers waiting for service, the expected time in the system, and the expected time in the queue.
b. What is the
c. What is the probability that the waiting time in the system exceeds 10 minutes?
d. Given these results, do you think that management should consider adding another ATM?
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