used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used

College Algebra
10th Edition
ISBN:9781337282291
Author:Ron Larson
Publisher:Ron Larson
Chapter8: Sequences, Series,and Probability
Section: Chapter Questions
Problem 16T
icon
Related questions
Question

Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 11 calls per hour. The arrival rate is 22 calls per hour.

 

  1. How many extension lines should be used if the company wants to handle 90% of the calls immediately?

    4 lines

  2. What is the average number of extension lines that will be busy if your recommendation in part (a) is used? Round your answer to four decimal places.

    L = ??????????

  3. What percentage of calls receive a busy signal for the current telephone system with two extension lines? Round your answer to two decimal places.

    40 %
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 3 steps

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
College Algebra
College Algebra
Algebra
ISBN:
9781337282291
Author:
Ron Larson
Publisher:
Cengage Learning