One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from two installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is During a recent year, the company received 50 complaints concerning carpet installation. The number of days between the receipt of the complaint and the resolution of the complaint for the 50 complaints are:5453513731271522123 817427111912611011029613594 31265124165322928292625 114131310527452302236 2620233368 Construct a frequency distribution and a percentageConstruct a histogram and a percentageConstruct a cumulative percentage distribution and plot a cumulative percentage polygon (ogive).On the basis of the results of (a) through (c), if you had to tell the president of the company how long a customer should expect to wait to have a complaint resolved, what would you say?

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18th Edition

ISBN:9780079039897

Author:Carter

Publisher:Carter

Chapter10: Statistics

Section10.2: Representing Data

Problem 22PFA

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One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from two installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is During a recent year, the company received 50 complaints concerning carpet installation. The number of days between the receipt of the complaint and the resolution of the complaint for the 50 complaints are:

Construct a frequency distribution and a percentage
Construct a histogram and a percentage
Construct a cumulative percentage distribution and plot a cumulative percentage polygon (ogive).
On the basis of the results of (a) through (c), if you had to tell the president of the company how long a customer should expect to wait to have a complaint resolved, what would you say?

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