[Chilis] Katalina's favorite restaurant is Chili's. In fact, she goes there so often that most of the waitstaff know her name and order by heart. She always gets her favorite Bacon Ranch ChickenQuesadilla. Over the past year, however, she has felt that every time she orders it, it has been a bitdifferent. For example, sometimes it has a lot of bacon; other times there is hardly any. This has ledher to begin looking into other restaurants that have similar quesadillas. Which of the following bestdescribes the dimension of service quality that Katalina is not happy with?O TangiblesO ResponsivenessO AssuranceO EmpathyO Reliability

Service quality has different dimensions such as tangibility, repeatability, responsiveness etc.…

Answered: [Chilis Ratalina s staff know her name…

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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