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b) Critically evaluate the effectiveness of using the Pareto Chart technique in satisfying customers.

b) Critically evaluate the effectiveness of using the Pareto Chart technique in satisfying customers.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Answer Part B only!!!

Suppose you are a quality manager of a hotel with a host of problems that need resolving. Your objective is to increase overall customer satisfaction. For the first action you are provided a list of customer feedback the hotel has received in three months. In the table below, the second column shows the reasons for unsatisfying stay by the guests, and the third column shows the total number of complaints. No. Reasons for unsatisfying stay at hotel Frequency Unfriendly staff 1 40 Room not clean 7 Room not ready at check-in No towels at pool No blanket for pull-out sofa 3 10 4 14 Pool water too cold 11 Breakfast of poor quality Elevator too slow or not working Took too long to register 7 54 8 60 9. 5 10 Bill incorrect 4 Total 210 a) Perform an analysis on the collected information to identify possible solutions that you should prioritise as there aren't sufficient resources to overcome all issues at the same time. Use the appropriate quantitative OM technique to identify priorities. b) Critically evaluate the effectiveness of using the Pareto Chart technique in satisfying customers,
Transcribed Image Text:Suppose you are a quality manager of a hotel with a host of problems that need resolving. Your objective is to increase overall customer satisfaction. For the first action you are provided a list of customer feedback the hotel has received in three months. In the table below, the second column shows the reasons for unsatisfying stay by the guests, and the third column shows the total number of complaints. No. Reasons for unsatisfying stay at hotel Frequency Unfriendly staff 1 40 Room not clean 7 Room not ready at check-in No towels at pool No blanket for pull-out sofa 3 10 4 14 Pool water too cold 11 Breakfast of poor quality Elevator too slow or not working Took too long to register 7 54 8 60 9. 5 10 Bill incorrect 4 Total 210 a) Perform an analysis on the collected information to identify possible solutions that you should prioritise as there aren't sufficient resources to overcome all issues at the same time. Use the appropriate quantitative OM technique to identify priorities. b) Critically evaluate the effectiveness of using the Pareto Chart technique in satisfying customers,
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