An organization has adopted a strategic goal to improve its customer service by 15% in five years. Which operational strategy should be used to accomplish this goal? A.Replace underperforming members of the customer service team B.Instruct customer service managers to build a fun environment for the customer service employees C.Develop a training program for all customer service employees D.Use social media to highlight an individual member of the customer service team each month
An organization has adopted a strategic goal to improve its customer service by 15% in five years. Which operational strategy should be used to accomplish this goal? A.Replace underperforming members of the customer service team B.Instruct customer service managers to build a fun environment for the customer service employees C.Develop a training program for all customer service employees D.Use social media to highlight an individual member of the customer service team each month
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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14. An organization has adopted a strategic goal to improve its customer service by 15% in five years.
Which operational strategy should be used to accomplish this goal?
A.Replace underperforming members of the customer service team
B.Instruct customer service managers to build a fun environment for the customer service employees
C.Develop a training program for all customer service employees
D.Use social media to highlight an individual member of the customer service team each month
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