After you have presented your proposal to hospital administration, and it has been accepted, you are informed that the impending cost reductions will need to be implemented. You are told to meet with your supervisory staff to organize the implementation of your plan. The CEO will be holding hospital employee briefings beginning the next afternoon to provide the employees with an overview of the situation confronting the hospital. Over the next two to three days, you will be meeting with your supervisory staff and then with the laboratory employees to provide additional detail specifically as it pertains to the laboratory and its staff. Your goals are to have your employees fully understand the situation and its implications, allow them to communicate their thoughts and concerns, and to finally accomplish buy-in from the staff regarding the proposal you must implement. Question: What are the various means of communication that could be used in this situation? Which one(s) is chosen and why?
After you have presented your proposal to hospital administration, and it has been accepted, you are informed that the impending cost reductions will need to be implemented. You are told to meet with your supervisory staff to organize the implementation of your plan. The CEO will be holding hospital employee briefings beginning the next afternoon to provide the employees with an overview of the situation confronting the hospital. Over the next two to three days, you will be meeting with your supervisory staff and then with the laboratory employees to provide additional detail specifically as it pertains to the laboratory and its staff. Your goals are to have your employees fully understand the situation and its implications, allow them to communicate their thoughts and concerns, and to finally accomplish buy-in from the staff regarding the proposal you must implement.
Question:
- What are the various means of communication that could be used in this situation? Which one(s) is chosen and why?
You are communicating in some way at all times, whether you are writing a report for work, taking a call, or merely nodding in agreement. Strong interpersonal skills may be a minimum eligibility need for some careers, such as those in sales or service. As a result, effective communication skills enable you to do your job more efficiently. Additionally, they improve your working relationships and raise your prospects of career success.
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