Active listening is one of the effective tools to reduce the emotion of a situation. Which of the following is involved in the process of Active Listening? a.Listening to and translating the client’s nonverbal messages b.Listening to and interrupting the client’s verbal messages c.Listening to and understanding the client’s context d.Listening with sympathy
Active listening is one of the effective tools to reduce the emotion of a situation. Which of the following is involved in the process of Active Listening? a.Listening to and translating the client’s nonverbal messages b.Listening to and interrupting the client’s verbal messages c.Listening to and understanding the client’s context d.Listening with sympathy
Understanding Management (MindTap Course List)
10th Edition
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Richard L. Daft, Dorothy Marcic
Chapter13: Managing Communication
Section: Chapter Questions
Problem 4GL
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Active listening is one of the effective tools to reduce the emotion of a
situation. Which of the following is involved in the process of Active Listening?
a.Listening to and translating the client’s nonverbal messages
b.Listening to and interrupting the client’s verbal messages
c.Listening to and understanding the client’s context
d.Listening with sympathy
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