Passive-voice verbs may be preferable in breaking bad news because they enable you to emphasize actions rather than personalities. Compare these two refusals:
Passive-voice verbs may be preferable in breaking bad news because they enable you to emphasize actions rather than personalities. Compare these two refusals:
EXAMPLE
Active voice: We cannot send any employees to the Las Vegas conference this year.
Passive voice: No employees can be sent to the Las Vegas conference this year.
Revise the following refusals so that they use passive-voice instead of active-voice verbs.
16) We will no longer be accepting credit cards for purchases under $5.
17) Our hospital policy forbids us to examine patients until we have verified their insurance coverage.
18) We cannot offer health and dental benefits until employees have been on the job for 12 months.
19) The manager and I have made arrangements for the investors to have lunch after the tour.
20) Because management now requires more stringent security, we are postponing indefinitely requests for company tours
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