Please format your answer like this: 1. (Your answer). 2. (Your answer) 3. (Your answer). 4. (Your answer). These are the four you will decode. 1. #. 2. Once 3. Netman 4. II
Please format your answer like this: 1. (Your answer). 2. (Your answer) 3. (Your answer). 4. (Your answer). These are the four you will decode. 1. #. 2. Once 3. Netman 4. II
Please format your answer like this: 1. (Your answer). 2. (Your answer) 3. (Your answer). 4. (Your answer). These are the four you will decode. 1. #. 2. Once 3. Netman 4. II
For each of the following symbols or words I have encoded below, write a response as to what you have decoded. After you have posted, please review the discussion thread and respond to another student as to their post and include which receiver filter (page 26, figure 2.2) applies to the difference between what you decoded and what they decoded for one of their three answers. Also include why did you decode it one way and the message was possibly decoded in a different way. For example, if the sender had given instructions to paint the ceiling of a bedroom the color of the sky and it was painted black. But what the sender encoded was wanting the color of the ceiling painted blue. The error occurred as a result of Language/Culture receiver filter because the sender usually works during the day and the painter usually works at night.
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26
PART 1 HUMAN RELATIONS: THE KEY TO PERSONAL GROWTH AND CAREER SUCCESS
Figure 2.2 - Diagram of More Complex Communication Process
Sender filters
• Semantics
• Emotions
• Language/
Culture
• Attitudes
• Role expectations
• Gender-specific
focus
• Nonverbal
Receiver filters
• Semantics
• Emotions
• Language/
Culture
• Attitudes
• Role expectations
• Gender-specific
focus
• Nonverbal
Sender
Receiver
MESSAGE
(you)
(plumber)
messages
messages
Feedback
Now suppose you are late for an appointment, and the plumber you had requested
three days ago calls you from her cell phone and asks directions
explains that she has gotten lost in this neighborhood before, and it is obvious that Eng-
lish is her second language. The communication process becomes much more compli-
cated, as shown in Figure 2.2. As your message travels from you to your plumber, it must
pass through several "filters," each of which can alter the way your message is under-
stood. Most communications flow through this complex process.
your house. She
COMMUNICATION FILTERS
2-2
Messages are sent-and feedback is received-through a variety of filters that can distort
the intended message (see Figure 2.2.). When people are influenced by one or more of
these filters, their perception of the message may be totally different from what the sender
was attempting to communicate. Both sender and receiver must be keenly aware of these
possible distortions so that they can intercept any miscommunication.
Semantics
We often assume that the words we use mean the same things to others, but this assump-
tion can create problems. Semantics is the study of the relationship between a word and
its meaning(s). Words have associated meanings and usages. We can easily understand
what words like chair, computer, or envelope mean. But more abstract terms, such as silo,
downsizing, or internal customers, have less precise meanings.
New buzzwords surface frequently. Just about the time people understood the mean-
ing of rightsizing and downsizing, the term unsiloing was introduced to make a simple,
but important point: Managers should encourage cooperation and communication across
departments and share resources. People who have communicated extensively via text
messaging, instant messaging, and other digital technologies often assume that their
CHAPTER 2 IMPROVING DEnCONAAinan
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